Contents Crew Lead

Benefits

• Dental insurance
• Health insurance
• Paid time off

As a RESTORATION CONTENTS CREW LEAD, you will be leading crews to perform personal property (contents) services and fire-smoke structure cleaning on projects in residential, commercial, industrial, and institutional settings. The role is among the most crucial in our organization as you will be the face of the company leading technicians and helping serve our customers by restoring their homes and businesses in critical time of need.

You must be able to produce jobs for contents packing, moving, storage, warehousing, cleaning, disinfecting, and deodorizing; ability to produce jobs for fire-smoke structure cleaning and deodorization. You will be responsible for supervising technician(s) to start and complete the project from start to finish, and prepare and carefully review documentation to include notes, photos and documents according to company policies and procedures;

ensuring safety and operational standards are being followed and met during active jobs. You also must be able to explain processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.

• Lead and run a contents and/or structure cleaning crew
• Ability to drive company vehicles such as cargo vans, moving vans, moving trucks, etc.
• Contents packing, inventorying, disassembling, reassembling, loading, chain of custody, transport, and storage warehousing
• Assess contents damages for salvageability
• Contents total loss inventorying
• Fire-Smoke damage cleaning, deodorization, and air scrubbing services (contents and structure)
• Removing and disposing of debris
• Ability to lift a minimum of 50-70 pounds regularly, occasionally up to 100 pounds with assistance
• Maintaining vehicles in a clean, serviceable condition
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Experience with entering data using a tablet or mobile phone
• Report to work on time in a clean, complete uniform
• Ensure safety standards are being followed during all active jobs
• Read and follow product label usage instructions
• Knowledge of disaster restoration industry
• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
• Resolves issues with customers communicates customer issues, daily job activities with key company staff
• Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
• May train new technicians or key operational team members
• Inventory and load the work vehicle with equipment, products, and supplies needed for each project.
• Maintain a clean and organized vehicle and clean equipment appearance.
• Leave jobsite with a clean and orderly appearance.
• Perform production processes following company production guidelines per work order per crew lead directions.
• Ensure clear two-way communication with crew, office, and especially regarding customer needs and concerns
• Perform end-of-day/end-of-job cleanup and breakdown. Leave jobsite with a clean and orderly appearance.

• High school graduate or equivalent
• Valid Drivers’ License and satisfactory driving record
• Good verbal and written and communication skills
• Basic math skills
• Knowledge of contents and fire-smoke restoration best practices
• Role models customer service expectations with home owners, adjusters, vendors etc.
• Proficient with using an iPhone and/or iPad
• Must be able to prioritize activities…