Marketing & Community Liaison Coordinator

Home is Where the Heart is:
Join Our Team and Be a Premier Player in Creating a Warm and Welcoming Home for our Residents!

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FULL-TIME

SALARY RANGE: $28.00 to $32.00 hourly

Mission:

At Bainbridge Senior Living, we are on a mission to be the region's premier senior living provider by making sure all our houses feel like home. Bainbridge Senior Living consists of four family-owned and operated Assisted Living & Retirement Communities along Madison Avenue on beautiful Bainbridge Island, Washington.

Positon Overview:

The primary purpose of the Marketing & Community Liaison Coordinator is to support occupancy growth, resident retention. This position serves as a bridge between residents, families, care staff, and the marketing team to ensure new and existing residents feel welcomed, supported, and connected within the community.

Key Responsibilities:

* Cover phone calls, and answer inquiries.

* Support all tours throughout the week and weekend shifts.

* Assist with implementation of "Welcome Home" Dinners for new residents for all communities.

* Assist with sales follow-up, and lead management.

* Build and maintain positive relationships with residents, families and team members.

* Conduct one on one welcome visits with new residents during the first few weeks of move-in.

* Maintain ongoing touch points with residents to support resident satisfaction.

* Contact family members following move-in to ensure a positive transition and address concerns

* Serve as a liaison and communication resource between residents, families, care staff, and or questions.

* Support care staff by communicating resident preferences, concerns and adjustments requests.

* Assist with resolving resident issues by coordinating and communication with appropriate departments.

* Assist with implementation of resident engagement, internal marketing, and community events.

* Participate in community networking and relationship building activities.

* Check tour paths to ensure community readiness for tours.

* Maintain accurate records of resident and family follow-up interactions.

* Promote a welcoming, compassionate, and service oriented environment.

* Work with all new move-ins within the first 48 hours to ensure new residents are taken care of including but not limited to ensuring their TV works, mealtimes and housekeeping schedules are set and explained.

* All other duties as assigned.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

* Teamwork - Works collaboratively with all departments to support resident satisfaction and community goals.

* Relationship Building
- Builds trusting and supportive relationships with residents, families, staff and community partners.

* Customer Service
- Responds promptly and thoughtfully to resident and family needs while promoting a positive experience.

* Resident Retention & Engagement
- Activity supports resident satisfaction and engagement through consistent follow-up and relationship-centered service.

* Organization & Time Management
- Prioritizes tasks effectively and completes responsibilities accurately and on time.

* Ethics & Integrity
- Works with professionalism, integrity, and respect while upholding organizational values.

* Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

* Organizational Support - Follows policies and procedures; completes tasks correctly, thoroughly and on time; supports organization's goals and values.

* Professionalism - Approaches others, including residents, families, coworkers and others in a tactful manner; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

* Safety and Security - Observes safety and security procedures and reports potentially unsafe conditions to supervisors and/or the Executive Director.

* Follows instructions- responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan

Education and/or

Experience:

High school diploma or general education degree (G.E.D)…