Library Associate

Library Associate (40 hr)

Bainbridge Island

ANNOUNCEMENT NUMBER: 0726-43

Kitsap Regional Library seeks an exceptional, innovative and dynamic Library Associate for the Bainbridge Island branch. The ideal candidate is passionate about providing excellent library service and developing strong patron relationships while assisting patrons with research and reader's advisory. This position provides program support and works in collaboration with branch staff.

Under general supervision, while providing excellent customer service, a Library Associate performs a wide range of information and circulation services. Typical duties include staffing the service desk, assisting patrons with questions, supporting programming, resolving patron code of conduct issues, and acting as designated site support in the absence of branch management.

This position is part of a bargaining unit represented by Washington Public Employees Association/ UFCW 365.

Associates degree required and a minimum of two years' experience in customer service including a minimum of one year in frontline library service or a position related to the duties of the classification. Additional experience related to the duties of the position may substitute for the educational requirement on a year-for-year basis.

* A resume and cover letter are required for all positions and may be uploaded or copy/pasted and submitted with your application.

Employees regularly scheduled 20 or more hours per week are eligible to participate in our medical, dental, vision, basic life, AD&D, long term disability insurance plans, health reimbursement arrangement (HRA), as well as our employee assistance program. Additionally, full-time employees earn 15 days of vacation leave, 13 days of sick leave, and 1 personal day each year.

Kitsap Regional Library participates in the Washington State Public Employees Retirement System (PERS). Employees are automatically eligible for the plan if they work a minimum of 16.25 hours per week (or 70 hour per month) during five months per year for two consecutive years.

The compensation range for this position is $ per hour. Offers will be determined based on required and relevant experience and in alignment with internal equity.

Any of the following duties may be performed. These examples are not necessarily performed by all incumbents, however, and do not include all specific tasks an incumbent may be expected to perform.

DUTIES:

• Provide welcoming customer assistance, answer phones, respond to digital queries, check library materials in and out, register customers for library cards, order materials from other library locations, and troubleshoot patron accounts.
• Assist patrons with inquiries and reader's advisory services, computer use, the library's public catalog and available digital or electronic resources. Research resource materials to respond to patron needs; refer patrons to a Librarian or other resources, as needed.
• Assist patrons in utilizing physical equipment such as self-checkout machines, public computers, printers, and copier/fax machines as well as digital tools such as the Library catalog, electronic collections, email and Office products. Elevate technical service issues via work orders.
• Assist patrons in resolving concerns or complaints regarding the availability of facilities, adjusting fines and fee disputes and related patron concerns.
• Perform designated site support (DSS) duties including, ensuring branch opening and closing procedures are completed, prioritizing branch tasks to maintain safe and efficient operations, communicating with offsite contact regarding changes to staff schedules, and acting as point person in the event of an incident or emergency.
• Follow policies, procedures, and established guidelines to respond to customer service, building, or safety issues with the support of the branch team and guidance from the Branch Manager or designee.
• May support and/or implement a variety of library programs, services, and materials.
• Support circulation duties include shelving library materials, processing shipment, pulling holds, and…