Dispatcher, Customer Service​/HelpDesk

Do you love being in the middle of all the action? Are you organized and enjoy coordinating multiple tasks at once? Then we have a golden opportunity for you! We are a business seeking a Dispatcher to join our thriving company.

Who we are:

Cooper’s Plumbing & Air is a great place to work! We look for individuals who approach their work with a sense of pride and professionalism. In addition, we strive to hire people who enjoy providing friendly, professional service, and who believe in doing the right thing for our customers – every time. We are currently looking for a Dispatcher to join our team serving the Southwest Georgia, Tallahassee, and surrounding areas.

We are looking for an organized, efficient Dispatcher with an eye for detail and a high level of accuracy. The successful Dispatcher is professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills.

What We Offer:

Competitive salary - $36,000 to $40,000 annual salary plus monthly bonus
 Medical, Dental & Vision
 401k match
 Paid Time Off & Paid Holidays
 Christian based work environment
 Requirements:
 Task-oriented with the ability to multitask in a busy environment
 High level of accuracy and efficiency
 Exceptional verbal and written communication skills
 Goal driven to meet daily performance commitments
 Willingness to constantly learn and grow
 Proficient in Microsoft Office
 HVAC knowledge is a plus, but not required.
 Responsibilities:
 Dispatch HVAC Install teams
 Utilize a courteous and pleasant demeanor to ensure the customer is satisfied and that all needed information is received during the call
 Manage the dispatch board to keep field personnel on the move and generating revenue
 Help the field team by taking detailed notes for service calls and entering them into our system
 Get to know your technician’s, likes and dislikes, closing ratios, licenses, communication skills and more to help them be successful
 Answer customer questions
 Impact the company's bottom line by problem-solving and turning frustrated clients into a repeat customer
 We are an equal opportunity employer