GM Coach; Non-Complex - WM, Management

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates touring stores and providing feedback, and Tour-to-Teach communication and collaboration with all levels of associates regarding store operations utilizing technology business initiatives, merchandising, and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives such as community outreach programs, ensuring customer needs and complaints are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process‑improvement leadership to ensure a high‑quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating profit‑loss statements, managing and assisting in budgeting, forecasting, and controlling expenses in the designated business area, ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and promoting a culture of belonging in the workplace. Coordinates completion and oversight of job‑related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability, measuring progress, identifying improvement opportunities, and promoting continuous learning.

Ensures compliance with company policies and procedures, supports the Open Door Policy, and provides direction and guidance on business processes and practices. Respects individuals, builds high‑performing teams, embraces differences, creates a supportive workplace where associates feel seen, connected, and able to thrive. Acts with integrity by maintaining the highest standards of ethics and compliance, promoting Walmart’s goal of becoming a regenerative company, and serving customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop.

Strives for excellence by displaying curiosity, learning, taking calculated risks, and encouraging continuous improvement and change.

• Teach, train, and actively listen to associates to improve store operations.
• Communicate and collaborate with all levels of associates regarding technology, merchandising, and company direction.
• Lead change efforts and provide guidance to implement business solutions.
• Model and demonstrate the OBW service model to associate teams.
• Manage customer service initiatives, resolve complaints, and implement action plans.
• Drive financial performance: review PL statements, budget, forecast, and control expenses.
• Ensure merchandise presentation, seasonal transitions, inventory flow, and shrink mitigation.
• Supervise, hire, train, mentor, and recognize hourly associates.
• Build high‑performing teams, promote belonging, and recruit qualified talent.
• Maintain compliance with company policies and the Open Door Policy.
• Respect individuals, embrace diversity, and build a culture of belonging.
• Act with integrity and support Walmart’s regenerative initiatives.
• Serve customers and members by prioritizing customer needs and adapting to their shopping preferences.
• Strive for continuous improvement and foster a culture of learning.

• 2 years of college, OR 1 year of retail experience and 1 year of supervisory experience, OR 2 years of general work experience and 1 year of supervisory experience.
• For firearms facilities: successful…