HVAC Service Manager

Are you a natural born leader? Have a passion for leading and excel in sales and service? Looking for a great opportunity with a reputable company? A career you can be proud of? We're looking for you too!

Cooper's Plumbing & Air is seeking a talented HVAC Field Supervisor in Southern GA/Tallahassee, FL area. In this role, you will be an integral aspect of the team.

The full-time HVAC Service Manager will need to have the ability to manage the company workflow, inspire and facilitate training technicians, ensure exceptional quality and efficiency, and successfully lead a great group of employees. The ideal candidate will be revenue driven, able to manage KPI's, manage expenses, create and follow processes, and have the capacity to hold others accountable.

$50k- $100k (Depending on skills and experience)

Medical, Dental, and Vision insurance

Flexible PTO plan (vacation, personal, and sick leave)

401K with a match

Life Insurance

Training and advancement opportunities

Manage day to day activities to ensure the success of the HVAC Service Team

Create and implement company processes and procedures for the HVAC Service department

Effectively hire, coach and train technicians to maximize sales and customer service opportunities, ensuring technician accountability

Optimize employee development through; routine ride alongs, one-on-one meetings with employees, and weekly trainings on soft and technical skills

Work with other company/department leaders in driving sales and profitability

Achieve budgeted revenue by meeting targeted ticket count, conversion rate, tech generation lead rate, and staffing levels

Achieve budgeted gross margin % by managing material and labor costs (overtime, productivity, and material cost)

Attend meetings regarding KPI targets, determine actions needed to reach goals, inform call center of resource changes and tech capacity, provide same day service

Ensure that field work is performed in a safe, clean, timely, and orderly manner

Respond to and effectively handle operational, employee, and customer issues in a timely and efficient manner

Assess and adjust manpower allocation daily in relation to customer demands and business needs

Continue to build and maintain a positive and successful team-oriented environment

You have a minimum of 5 years proven management experience in the trades or trades-adjacent industry with the ability to lead and motivate others

You have a history of demonstrating excellence in team development, leadership, sales/operations, and customer service

Strong problem-solving and organizational skills with close attention to detail; ability to multitask and prioritize

Strong computer skills, experience with Service Titan preferred

Excellent active listening, interpersonal, and communication skills

Your ability to build and foster relationships

Good understanding of inventory management and logistics

You're a reliable team player with a positive attitude

Must have a valid driver's license, clean driving record and the ability to pass a drug test and background check

We are an Equal Opportunity Employer