GM Coach; Non-Complex - WM, Management

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates touring stores. Provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising and company direction. Introduces and leads company change efforts by setting clear expectations and guidance to implement business solutions and communicate objectives to teams effectively. Models exceptional customer service standards by following the One Best Way service model, managing and supporting customer service initiatives for the store and community outreach programs, ensuring customer needs, complaints and issues are resolved successfully, and developing and implementing action plans to correct deficiencies.

Provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing PL statements, managing budgets, forecasting and controlling expenses, ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and promoting a belonging mindset in the workplace. Recruitment and development of qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders, supporting initiatives to meet customer and business needs, communicating goals, building accountability, and measuring progress.

Ensures compliance with company policies and procedures, supports mission, values, and ethics, and implements related action plans using the Open Door Policy.

Respect the Individual:
Builds high‑performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all to thrive and perform.

Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.

Attracts and retains the best talent, empowers and develops talent, and recognizes contributions and accomplishments.

Acts with integrity:
Maintains and promotes the highest standards of integrity, ethics, and compliance, models Walmart values, supports a regenerative company culture, and creates a sense of belonging while eliminating waste.

Serves our customers and members:
Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.

Rates decisions based on data insights and analysis, balances short and long‑term priorities, and considers customers, associates, shareholders, suppliers, business partners, and communities.

Seeks excellence:
Displays curiosity, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.

Drives continuous improvements, adopts and encourages new technologies and skills, and supports others through change.

• 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms, successful completion of a firearms‑specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have state‑specific requirements, a current state‑issued Certificate of Eligibility may be required.
• Associates will be required to attend and successfully complete all job‑required trainings and assessments (e.g., Academy trainings, Open Door trainings).

• Bachelor of Science in Business Management and Leadership; experience supervising 5 or more direct reports, including…