Eligibility Worker | Public Benefits Specialist

Eligibility Worker | Public Benefits Specialist

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits!

Looking for meaningful work with purpose? As an Eligibility Worker, you'll support individuals and families in your community, providing resources that help them thrive. Step into a career where your impact truly matters.

As an Eligibility Worker (Public Benefits Specialist), you will work in the Baker City Branch assisting Oregonians in-person. Baker City is in rural eastern Oregon.

As an Eligibility Worker, you will:

• Perform eligibility determinations, redeterminations, periodic reviews, and updates to changes for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.
• Interview applicants in person, by phone, by email to gather information needed to assess and determine if there is a need for services and benefits.
• Assess client family strengths and needs, connecting families to other resources and programs.
• Update narrative report summarizing new information from client and collateral sources.

Learn more about our programs, as your work providing services will be through the Oregon Eligibility Partnership (OEP).

• One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
• Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An associate degree in Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the class concept.

We are looking for candidates with:

• Experience using basic mathematics in a work environment with a high accuracy rate.
• Experience communicating complex and technical information clearly, both verbally and in writing, to people from diverse backgrounds.
• Experience working in a social/human services setting, interviewing to obtain information in person and over the phone.
• Experience writing clear case notes documenting client interactions and updating records into data systems.
• Experience providing trauma informed customer service.

• Work is conducted in offices and other program sites.
• May interact with clients who are under emotional or financial stress.
• May require sitting at a terminal or telephone for prolonged periods of the workday.
• This position is in the storefront office.

Attention all candidates!

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history are clearly outlined as this information will be used to determine your starting salary range.
  
  Note:
  
  Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal…