Outpatient Behavioral Health Support Staff ​/ QMHA

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Outpatient Behavioral Health Services

Baker City, Oregon

Find Your Purpose. Find Your Place.

Be the First Step in Someone's Recovery Journey.

Every person who walks through our doors is looking for hope.

As an Outpatient Behavioral Health Support Staff / Qualified Mental Health Associate (QMHA), you'll help make sure they receive it.

At New Directions Northwest
, you'll be much more than an office professional. You'll serve as the first point of contact for individuals seeking behavioral health and addiction services, helping connect clients to the care they need while supporting a dedicated team of clinicians across multiple outpatient programs.

If you're organized, compassionate, and passionate about helping others, we'd love to meet you.

For more than 50 years, New Directions Northwest has helped individuals and families throughout Eastern Oregon find hope, healing, and recovery.

Our employees are at the heart of that mission.

When you join our outpatient team, you become part of an organization that values compassion, teamwork, integrity, and professional growth.

This position is the hub of our Outpatient Behavioral Health Program.

Every day you will help:

• Connect people with behavioral health services.
• Coordinate referrals and client intakes.
• Support clinicians so they can focus on client care.
• Help individuals navigate insurance and appointments.
• Ensure clients receive timely access to services.
• Maintain accurate documentation and medical records.
• Create a welcoming, professional experience for every client.

Your work helps ensure people receive the care they need-when they need it.

As an Outpatient Behavioral Health Support Staff / QMHA, you will:

• Coordinate referrals, intakes, screenings, and appointments.
• Provide exceptional customer service to clients, families, and community partners.
• Support behavioral health, addiction, crisis, and forensic programs.
• Enter and maintain accurate information in our Electronic Health Record (EHR).
• Verify insurance eligibility and assist with service authorizations.
• Maintain confidential medical records in compliance with HIPAA and 42 CFR Part 2.
• Work closely with clinicians, peer support staff, prescribers, hospitals, courts, and community partners.
• Help create a positive, welcoming experience for every individual seeking services.

These responsibilities reflect the coordination, documentation, scheduling, referral management, insurance verification, and records functions described in the job description.

• Compassionate
• Organized
• Detail-oriented
• Professional
• Dependable
• Team-focused
• Calm under pressure
• An excellent communicator
• Passionate about helping people

We're seeking candidates who:

• Meet the qualifications for a Qualified Mental Health Associate (QMHA).
• Have experience in behavioral health, social services, healthcare, or a related field.
• Enjoy working with people.
• Are comfortable using electronic health record systems and Microsoft Office.
• Can manage multiple priorities while maintaining accuracy and confidentiality.

The position requires meeting Oregon's QMHA definition, proficiency with EHR/computer systems, and the ability to work within behavioral health documentation and confidentiality requirements.

Eligible employees enjoy a comprehensive benefits package including:

• Company-paid medical coverage
• Dental and vision benefits
• Retirement contributions
• Paid vacation
• Sick leave
• Personal days
• Paid holidays
• Employee Assistance Program
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Life Flight household membership
• YMCA membership
• Opportunities for professional development and career advancement

Picture yourself living in beautiful Baker City, Oregon.

• The Elkhorn Mountains
• Eagle Cap Wilderness
• Hiking,…