Product Services Tech - Swing Shift

We are people powered — by makers, problem-solvers, and leaders who elevate everything they do. Guided by our core values and a relentless pursuit of better, we continue to set the bar for premium.

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• ELEVATE EVERYTHING – We each bring a specific set of skills to the table, offering up our expertise and resources to enhance the work of others. We challenge each other to be the best in order to achieve enduring value in the eyes of our customers.
• BETTER IS BETTER – There is no finish line; we strive for continuous improvement in everything we do. We obsess over every detail to find ways to improve both our products and our process.
• UNAPOLOGETICALLY ACCOUNTABLE – We’re open and honest in how we speak and listen. We celebrate each other’s successes, and collectively rally to solve every challenge. We own it!
• COURAGEOUS INNOVATION – There are elegant ideas awaiting discovery in everything we do. We push everyone around us to pursue those ideas openly so we can continue to dominate the category.
• COMMUNITY DRIVEN – As a family business, we understand the importance of enriching the communities we call home. As a company, and as individuals, we work to make our expertise available to do the most good for those around us.

The Product Services Technician role encompasses all indirect labor positions within the Product Services department. The Technician is responsible for reviewing product and warranty problems with Benchmade consumers and initiating routine actions or solutions for repair and replacement guided by Benchmade Life Sharp and warranty policies. The Technician also performs clean and packaging tasks for warranty knives and walk‑in customer knives, along with a variety of warranty and inspection operations.

This role requires the ability to display manual dexterity, handle small parts, and troubleshoot, analyze, and resolve knife problems professionally with excellent quality and pace. The Technician must meet established production, quality, and performance metrics while interacting with staff and customers as necessary. The position offers a structured, skill‑based development path with three progressive levels, providing opportunities for growth. Technicians may also support engineering in process development, troubleshooting, validation, and training of fellow operators in skills and functions they’ve mastered.

Entry‑level position characterized by basic data entry and understanding of systems in Product Services such as Syspro, CRM, Shopify, Zendesk, and any other future programs. The Technician must troubleshoot and repair entry‑level through basic mechanisms such as manual axis lock, fixed blades, push button auto, and assist. Ability to enter or ship 50 jobs per day and/or repair/Lifesharp 20 knives per day is required.

Quality, safety, and speed must be satisfactory.

Intermediate level characterized by advanced data entry and understanding of systems in Product Services such as Syspro, CRM, Shopify, Zendesk, and any other future programs. The Technician must troubleshoot and repair all mechanism varieties and use systems for tracking and inventory management. Ability to enter or ship 100 jobs per day and/or repair/Lifesharp 40 knives per day is required. Quality, safety, and speed must be satisfactory.

Senior level characterized by advanced data entry and understanding of systems in Product Services such as Syspro, CRM, Shopify, Zendesk, and any other future programs. The Technician must troubleshoot and repair all mechanism varieties and use systems for tracking and inventory management. Ability to repair 90% of all models, current production and discontinued models, and be cross‑trained into PS shipping/PSR. Entry or shipment of 120 jobs per day and repair/Lifesharp 60 knives per day is required.

Quality, safety, and speed must be satisfactory.

• Create customer accounts in the ERP system (Syspro) & CRM
• Review customer notes from warranty form and/or CRM history notes
• Create service RMAs with specific…