Sales Coordinator

Are You a Clever Duck? Take a gander at this post…

Accent Inns Inc. is a BC-based hospitality company that is different in a good way. Here, we LEAD WITH LOVE, and our number one metric is the happiness of our staff, who we call our Fam-Jam. Our 2025 Employee Survey showed that 97% of our employees are happy to work here, with a 96% participation rate!

We have two hotel chains:
Accent Inns, where there is a rubber duck in every room, and Hotel Zed, where we rebel against the ordinary. Our latest venture is ROAR, our live-fire restaurant in Tofino, BC. We are searching for a Sales Coordinator to join our flock of totally unique and fun-loving individuals to drive our business forward in the long term.

This role reports to Diane Portelance, our Regional Director of Sales, and will help our amazing Wolf Pack (Sales Team) continue providing exceptional service to our groups across multiple segments.

Success attracts success, and here you will be working with an extraordinary company. We are a force in the industry:

• We have been named one of Canada’s Most Admired Corporate Cultures™ four years in a row
• We received the Tourism Industry Association of Canada’s Business of the Year award for our outstanding business growth
• We received the Employer of the Year award from Tourism Industry Association of Canada
• We have doubled our revenue and tripled our profits in the last nine years
• Our owner and CEO, Mandy Farmer, was named Hotelier of the Year by Hotelier Magazine and RBC Women of Influence Entrepreneur of the Year

Key to our success is living by our four Core Values every day:

• Be Real
• Have Fun
• Make Everything Better
• Have Each Other’s Backs

We cover 100% of medical and dental premiums, PLUS you get free mental health benefits. We also have a bunch of Work Perks just for you:

• Free nights at any of our hotels + discounts for your friends & family
• Live your Best Life fund (we’ll help pay for courses that’ll make your life better, whether or not they’re related to your role with us)
• Employee purchase program so you can get sweet deals on everything from electronics to linens
• Executive leadership development and coaching

Salary: $50,000-$60,000

The Sales Coordinator provides relationship-based customer experiences while maximizing revenue, reinforcing our unique brands and establishing meaningful human connections all while living our core values and contributing to our awesome workplace culture. As Sales Coordinator you ensure our clients have the rooms they need and the service that makes our hotels the easiest to work with.

• Meet with all the members of the Wolf Pack to learn their areas of business and start building relationships across the team
• Meet with key stakeholders in Marketing and Operations to learn how Sales collaborates and works closely with these departments
• Dive deep into our purpose, core values, and brand standards
• Go through our services, amenities, room types, packages, and loyalty programs across our three brands with Diane
• Shadow other members of the Wolf Pack, our Happiness Experts, and Guest Service Agents
• Get comfortable with Infor for all sales activity tracking and reporting

• Be an expert in how Accent Inns and Hotel Zed differentiate from the competition
• Have toured our properties to fully sell any one hotel and know what makes it unique
• Be able to support the Wolf Pack with weekly reports and following up on guest requests
• Manage group reservations to maximize inventory
• Understand our systems including Infor, Canary, and online portals to easily make and adjust bookings as needed
• Have a deep knowledge of our properties, amenities, room types, our locations and surrounding neighbourhoods, able to provide efficient service and good advice.
• Provide friendly time-sensitive service to our clients to ensure we’re the easiest hotel to work with

This exciting role will be the fuel that drives the purpose of Accent Inns, Hotel Zed, and ROAR. As a member of the Wolf Pack you will be on the front line, driving revenue, collaborating with Operations to create exceptional guest…