Writing Resource Center​/Tutoring Center Administrative Support Assistant

Apply now Job no: 559587
Work type: Staff
Location: Bakersfield
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Temporary, Full Time, On-site (work in-person at business location)

UNION CODE: R07

TEMPORARY END DATE: This position is temporary and ends on or before June 30, 2027.

FT/PT: Full-time

PAY PLAN: 12-month

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: Step 1 $ 3,565 – Step 5 $ 3,859

• However, offer amount will be commensurate with candidate’s experience, education, skills, and training.

CSU CLASSIFICATION SALARY RANGE: Step 1 $ 3,565 – Step 19 $ 5,092

PAY BASIS: Monthly

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 15 paid holidays per year and more! See our benefits website for additional information.

CANDIDATES ELIGIBLE

TO APPLY:

Open to all qualified applicants

POSITION

PURPOSE:

Under general supervision of the Associate Vice President for Academic Affairs, Dean of Academic Programs, and under lead direction of the University Tutoring Services Coordinator, the Administrative Support Assistant II provides the full range of moderate to complex clerical and administrative support for the daily operations of the Writing Resource Center and Tutoring Services. The incumbent serves as the primary administrative point of contact for students, faculty, and staff, coordinates front office operations, maintains records and scheduling systems, compiles operational data, and provides lead direction to student assistants.

The position exercises independent judgment in applying established policies and procedures, prioritizing workload, and resolving routine operational issues.

• Serve as the primary front office contact for the Writing Resource Center and Tutoring Services, responding to inquiries in person, by phone, and via shared email accounts.
• Provide accurate and general information regarding tutoring services, scheduling procedures, eligibility requirements, and campus resources. Refer complex or sensitive matters to appropriate professional staff.
• Independently triage and resolve routine problems related to appointments, tutor availability, and student access issues in accordance with established procedures.
• Draft and send routine correspondence, confirmations, and notices to students, faculty, and staff.
• Receive, sort, and distribute mail and internal communications.
• Maintain organized paper and electronic filing systems in compliance with university records retention guidelines.
• Prepare, format, copy, and distribute program materials, forms, and informational documents.
• Ensure confidentiality of student records and other sensitive information in accordance with FERPA and university policy.
• Monitor office supplies and initiate replenishment requests as needed to maintain continuous operations.
• Coordinate and maintain tutoring schedules across multiple service areas using designated scheduling systems (e.g., Runner Connect or equivalent).
• Schedule student tutoring appointments, confirm attendance, and update appointment records.
• Monitor tutor availability and adjust schedules to ensure adequate service coverage.
• Identify scheduling conflicts and independently resolve routine issues. Escalate unusual or policy-related concerns to the Coordinator.
• Maintain accurate records of tutoring visits and appointment history for reporting purposes.
• Prepare and maintain operational forms and documentation required for tutoring center functions, including student assistant hiring paperwork, confidentiality agreements, and access forms.
• Collect, review for completeness, and submit student assistant timesheets in accordance with payroll deadlines and procedures.
• Track submission timelines and follow up with student assistants regarding missing or incomplete documentation.
• In the absence of the Coordinator, provide procedural guidance to student…