Member Services Senior Clerk - Temporary

KHS Buck Owens Office, 2900 Buck Owens Blvd., Bakersfield, California, United States of America

Posted Friday, July 10, 2026 at 10:00 AM

We appreciate your interest in our organization and assure you that we are sincerely interested in your qualifications. A clear understanding of your background and work history will help us potentially place you in a position that meets your objectives and those of the organization. Qualified applicants are considered for positions without regard to race, color, religion, sex (including pregnancy, childbirth and breastfeeding, or any related medical conditions), national origin, ancestry, age, marital or veteran status, sexual orientation, gender identity, genetic information, gender expression, military status, or the presence of a non‑job related medical condition or disability (mental or physical).

This is a full‑time temporary position. If selected, onboarding will be completed through a staffing agency. On‑site.

Kern Health Systems is dedicated to improving the health status of our members through an integrated managed health care delivery system.

Under the supervision of the Member Services Supervisor and the direction of the Member Services Management, this position performs a variety of administrative support functions, including clerical and data entry tasks as needed. The Member Services Senior Support Clerk is a full‑time, hourly employee who assists the Manager, Supervisor, and the department in a variety of clerical functions for a Knox‑Keene licensed maintenance organization (HMO).

• Strive to live and practice KHS’ Mission, Vision and Values (MVV) every day, and strongly commit to advance the organization’s strategic plan.
• Open all incoming mail and distribute the mail to the appropriate department/person according to departmental policy; date stamps each piece of mail with current date.
• Handle department returned mail and maintain the returned mail file; correct addresses and re‑mail as necessary.
• Answer incoming calls and document interactions with callers in CRM.
• Make outgoing calls and document interactions with callers in CRM.
• Compose simple letters, memos, confidential reports, and complete standard forms from information received in handwritten or typed form, generally without being given specific oral or written instructions.
• Create manual and electronic files; search for files; retrieve information from files; monitor use of confidential and miscellaneous files and their contents; purge files and/or information from files; close files.
• Operate a variety of office machines such as copier, facsimile, and multiple line telephone systems.
• Retrieve copies of documents from files or scanned documents as requested by staff and other departments.
• Keep record in files of all documents that are pulled.
• Scan documents as needed.
• Answer phones and screen calls.
• Assist management staff and other departments in completing special projects, as assigned.
• Perform other job‑related duties as required.
• Adhere to all company policies and procedures relative to employment and job responsibilities.

Education: High School Diploma from an accredited school or equivalent; diploma or GED certificate required.

Experience: Two (2) years’ office clerical experience, preferably in the managed care and/or health insurance industry.

Pay Rate: $19.00 per hour.

We are an equal opportunity employer, dedicated to a policy of non‑discrimination in employment on any basis.