Service Coordinator

Job Location

Bakersfield, California

Starting wage will depend on experience and education: $21.30 - $26.00 per hour.

• Coordinate dispatch of field or shop technicians to work locations.
• Reconcile technician time in Kronos vs. the Dispatch Booking System.
• Review work in process and update changes as they occur.
• Maintain and expedite work orders and coordinate work flow.
• Communicate work order status with the Customer Service Communicator.
• Respond to requests for service and assistance; meet commitments.
• Work with customers in a professional manner ensuring their needs are met and obtain a positive NPS score.
• Demonstrate professional communication with internal customers.
• Order Caterpillar parts per customer job.
• Actively quote and source parts from external vendors.
• Manage and analyze WIP process and report; identify whether it’s a warranty issue or involve another department/outside vendor to do repairs or additional upgrades.
• Provide customer with Time & Material estimates as needed.
• Authorize technicians to purchase parts from outside vendors with or without a Quinn P.O.
• Obtain method of payment including cash transactions.
• Maintain work orders and invoicing, meeting benchmarks of last day of labor to invoice and WIP turns.
• Manage work order collection issues and proactively respond to prevent write‑offs.
• Possess general machine and weld shop product support knowledge.
• Support all branches for service requirements as required.
• Perform other duties as assigned by management and may be assigned to provide services outside of normal working hours during the week or on the weekend when unexpected needs surface.
• Fit with Quinn Company’s performance‑driven culture and values of Integrity, Teamwork, Respect, Quality and Service.

High school diploma or GED and 1–2 years related experience and/or training; or equivalent combination of education and experience. Customer service experience preferred. Must be proficient with MS Office software such as Excel and Word.

Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an affirmative action plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all veterans and disabled veterans.