Client Service Representative

Client Service Representative

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Lab Corp is seeking a remote Client Service Representative to join our team!

Schedule:

Monday - Friday

8am - 5pm Pacific

Job Duties/Responsibilities

• Act a liaison between Invitae|Lab Corp, the customer base and patients
• Be well-versed in all Invitae products, processes, and policies to effectively solve client inquiries and complaints over the phone or via email
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting Invitae|Lab Corp's products and services
• Work in multiple databases to research complex issues and questions
• Respond to client inquiries within 24 hours
• Assist in resolving order submission errors with clients
• Participate in peer training, documentation of client feedback, relaying of feedback to drive improvement of customer satisfaction and business performance
• Engage in continuous development through customer service training, individualized coaching, constructive feedback, and performance improvement initiative
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
• Manage daily workflows by prioritizing tasks and ensuring timely completion within queue-based systems

Minimum Qualifications

• High School Diploma or GED equivalent
• 2 or more years experience in a customer service role
• 1 or more years experience working in a contact center/call center environment.

Preferred Qualifications

• 1 year of experience or more working in a healthcare, laboratory, or diagnostics environment.
• 1 year of experience or more handling healthcare-related calls, preferably supporting patients or medical providers.

Additional Job Standards

• Familiarity with medical terminology or laboratory test ordering systems.
• Bilingual skills (Spanish/English)
• Proficiency with  or similar CRM platforms.
• Proficiency with remote collaboration tools (e.g., Teams, Slack)
• Proficiency with Microsoft Office
• Excellent verbal communication skills, with the ability to explain information clearly and sensitively.
• General understanding of medical laboratory workflows, terminology, or test processes.
• Strong attention to detail and ability to navigate multiple systems simultaneously.
• High level of professionalism, reliability, and self-motivation.
• Excellent organizational and multi-tasking capabilities to effectively handle heavy inbound email and call volume
• Enjoys problem-solving in a dynamic and rapidly changing environment
• Strong flexibility and the ability to manage and adapt to changing priorities quickly
• Skilled in computing fundamentals, basic technology troubleshooting, and ticket management
• Dedicated to exceeding client expectations through a customer-first approach

Pay Range $25/hr - $35/hr plus shift differential where applicable

• All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits:
Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including:
Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

For more detailed information, please .

If you are looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp is proud to be an Equal Opportunity

Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

Additionally, all qualified applicants with arrest or conviction records will be considered for employment in…