Dealership Service Writer Advisor

Service Writer & Advisor

Location:

City of Industry, CA.

Employment Type:

Full-time with benefits (medical, dental, 401(k)). Work Environment:
Family-oriented with high service volume and loyal customer base.

• Ensure that the Customer Service Index (CSI) rating meets expectations set by the dealership service manager.
• Guide customers through the complete service experience, from the service drive to vehicle handover.
• Coordinate appointment scheduling and deliver accurate service estimates.
• Provide education to customers on the importance of vehicle care and maintenance, following manufacturer guidelines.
• Clearly communicate repair and maintenance timelines to customers.
• Keep customers updated on any changes in estimates or pick‑up times through progress calls or emails.
• Accurately record repair and maintenance updates on approved repair orders.
• Effectively address and resolve customer inquiries and concerns.
• Build strong, positive relationships with customers to encourage repeat and referral business.
• Collaborate with managers to achieve daily performance metrics.
• Maintain consistent penetration levels for both Customer Pay (CP) and Warranty services.

• High school diploma or GED equivalent.
• At least six months of work/training experience in the automotive industry or a closely related field.
• Knowledgeable about newer vehicle technologies.
• Outstanding customer service abilities.
• Analytical and adept at multitasking.
• Work independently and with minimal supervision.
• Positive attitude and team-oriented.
• Remarkable written and verbal communication skills.
• Substantial and consistent work record.
• Valid driver’s license and a clean driving record.
• Professional attitude and behavior.
• Mobile applications and software user interface experience with existing solutions is a plus.

$54,000 - $120,500 yearly