Customer Service Representative

Service:
Kern Transit

Location:

Bakersfield, CA Starting Pay Rate: $22.00

• Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
• Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing company systems
• Listen and obtain information from callers in a professional, systematic and organized manner
• Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
• Assume responsibility for self-development and career progression
• Maintain flexibility in efforts to provide quality service to our members and help achieve business and operational goals
• Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by company standards
• May be required to work weekends and/or holidays, as needed
• Maintain confidential information standards within a fast paced environment
• Relate to a diversity of requests
• Identify with customer needs and circumstances
• Tactfully question and obtain necessary information
• Recognize, handle and refer situations of an emergent nature

• High School Diploma or G.E.D.
• Previous experience working in a customer service call center, preferred
• Customer service experience
• Knowledge Microsoft Outlook and Microsoft Word
• Exemplary communication and phone skills
• Ability to maintain high level of confidentiality
• Regular attendance is required

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Tuition Reimbursement
• Discount Program
• Leadership Mentoring Opportunities

Equal Opportunity

Employer:

MTM Transit is an equal opportunity employer. MTM Transit considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM Transit's People & Culture.

As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health's leadership team created MTM Transit to offer an unparalleled hands-on management approach for transportation needs.

MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources.

Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management. Your Potential. Our Mission. At MTM Transit, you're not just part of a team—you're at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.

Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. Benefits without Barriers To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don't just succeed—you redefine what’s possible. Transit Trailblazer Maintenance Tech. Apprenticeships Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Ed Reimbursement Safely Connecting Communities At MTM Transit, every trip reflects our promise: safe, reliable, and exceptional service that drives independence and access.