Bilingual Phone Operator​/Patient Services Associate

Description

We are looking for a Phone Operator/Patient Services Associate for our busy Ophthalmology Office. The ideal candidate will have a friendly personality while being perceptive and disciplined. A customer oriented approach is essential as our goal is to make patients feel comfortable and valued.

include the following. Other duties may be assigned.

• Meet or exceed average daily call quota of 100 calls per day
• Respond to incoming calls and messages in a timely manner throughout shift
• Identify customer questions, complaints, concerns, and overall needs
• Provide sufficient answers and solutions to all customer inquiries
  
  Handle customer complaints respectfully and professionally
• Redirect customers to appropriate department or team when needed
• Schedule appointments in appropriate time frames
• Follow all communication procedures, policies, and guidelines during every customer interaction
• Assist patients with scheduling follow up appointments
• Assist with walk-in patients
• Collecting payments/co-pays
• Verifying insurance eligibility and pull authorizations as needed

As team members, staff will be cross trained in all areas of front office to help assist in other departments when needed.

• Previous call center and medical front office experience preferred.
• Working knowledge of computer systems
• Ability to professionally communicate with patients, employees and others both on phone and in person.
• Ability to use basic office equipment, such as: computer, scanner, facsimile machine, telephone, credit card machine, photocopier.
• Efficient in typing
• Excellent in customer service
• Ability to multi task and prioritize
• Knowledge of cash handling and cash drawer management
• Bilingual in English and Spanish
• Knowledge of medical insurance

Front Office Manager

Full-time position

Reasonable accommodations in the work environment may be made to enable individuals with disabilities to perform the essential functions.