Assistant Academic Advisor

CLASSIFICATION

TITLE:

Student Services Professional IB

R04

Full-time

12-month

On-site (work in-person at business location)

Starting salary upon appointment is not expected to exceed $4,482 per month

$4,482 - $6,342

Monthly

CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 15 paid holidays per year and more! See our benefits website for additional information.

Open to all qualified applicants

As a unit under the Division of Strategic Enrollment Management and Student Support, the Department of Undergraduate Advising supports students throughout their academic journey by providing information, guidance, and referrals that promote academic progress and timely degree completion. Academic advisors assist students with class registration, academic planning, understanding degree requirements, and connecting with campus resources such as faculty mentoring, tutoring, counseling, financial aid, and career services.

Under the general supervision of the Director of Undergraduate Advising and with daily lead direction from the designated Advising Coordinator, the Assistant Academic Advisor provides basic professional academic advising services to current, newly admitted, and readmitted students from entry through degree completion. Following established university, college, and program procedures, the Advisor provides information regarding academic requirements, assists students in reviewing available options, helps students develop appropriate academic plans, and refers students to campus resources.

Assignments are well structured and primarily involve applying established policies, procedures, guidelines, and precedents to individual student situations.

• Provides basic academic advising to students using established advising procedures, guidelines, and program requirements.
• Reviews student records and other pertinent information to identify applicable degree requirements, course options, and established pathways toward completion.
• Assists students in developing and updating academic plans based on declared programs, completed coursework, established degree requirements, and realistic academic goals.
• Provides standard information regarding general education, major, minor, graduation, registration requirements, course selection, academic deadlines, and available educational and career resources.
• Reviews petitions and program-of-study requests for completeness and makes recommendations consistent with established policies and precedents.
• Reviews academic records, degree progress information, and university communications; monitors assigned student records and outreach lists to identify students requiring follow-up and completes established outreach or referral activities.
• Identifies student needs and refers students to appropriate campus resources, including faculty mentoring, tutoring, career services, the Student Health Center, Counseling Center, and Financial Aid.
• Provides information and guidance to students experiencing routine academic difficulties and refers situations requiring more complex counseling or interpretation to more senior Advisors, Advising Coordinator, Director, or appropriate campus office.
• Maintains current working knowledge of university resources, curriculum, degree requirements, academic policies, and established advising procedures for majors within the assigned college to support accurate day-to-day advising.

• Communicates clear and consistent information through appointments, email, phone calls, and text messaging in accordance with established advising practices.
• Explains university, college, and program-level academic policies and procedures and responds to routine questions concerning their application.
• Documents advising contacts and student progress in electronic records, including Runner Connect, Service Now, and OnBase, according to established documentation requirements.
• Provides students with timely reminders regarding registration, academic deadlines, required actions, and available resources.
• Responds to student inquiries by locating, selecting, and organizing relevant information and referring non-routine matters to the appropriate resource.
• Communicates with university staff, faculty, and external contacts to exchange factual information need to support student needs and academic progress.

• Assists with advising initiatives and activities that support student success, retention, and completion within the assigned college.
• Provides logistical and informational support for orientations,…