Bakersfield Branch - Member Service Specialist II

Who We Are

Golden 1 Credit Union is among the top credit unions in the country. As a member‑owned, not‑for‑profit cooperative, we are guided by the credit‑union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

Job Title: Member Service Specialist II

Status: Non-exempt

Reports to: Associate Branch Manager

Department: Branch Channel Delivery

Job Code: 2201

Pay Range: $22.00 Hourly

At Golden 1, we invest in our people. When you join our branch team, you’re not just starting a job—you’re building a career. We prioritize internal promotions, professional development, and ongoing training. You’ll build meaningful relations with members, provide trusted financial guidance, and make a real impact in your community. If you’re passionate about service, growth, and making a difference, we’d love to have you on our team.

• Process and audit financial transactions including deposits, withdrawals, transfers, payments, and general ledger entries while maintaining a cash drawer.
• Provide Golden 1 services to members, including cashier’s checks, money orders, savings bonds, wire transfers and other transactions, additional sub‑shares, and debit card issuance.
• Assess members’ needs while processing transactions.
• Identify opportunities to help members in relation to Golden 1 product or service offerings and document in EnAct system.
• Identify and report fraudulent activity to management and the Financial Investigations department, in accordance with current procedures to prevent potential loss to the credit union.
• Assist in the proper operation of the ATM and Teller Cash Dispenser Units, including, but not limited to, replacing receipt cartridges and clearing blockages.
• Assist MSS III and above with open and close responsibilities, as needed.
• Activate alarm systems.
• Verify signature cards in ECM (Enterprise Content Management).
• Check acceptance approval within assigned limits.
• Ensure confidentiality of all member and credit union information.
• Maintain current knowledge of all Golden 1 products and services, as well as policies and procedures for teller functions.
• Perform additional responsibilities essential to branch operations (TCR, SBO, Safe deposit box, etc.) as needed.
• Open deposit and specialty accounts (e.g., Roth IRA) and identify members’ financial service needs to provide meaningful financial solutions.
• Mentor and advise MSSIs.
• Engage in consultative dialogue with members to identify current and future financial needs and document in EnAct system.
• Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
• Refer lending needs to MSS III and/or business partner.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti‑money laundering laws appropriate to the position.

• High School Diploma or General Education Development (GED) required.
• At least 1 year of prior experience in a cash‑handling, service‑oriented role required.
• Preferably 6+ months as a Member Service Specialist I or teller role at Golden 1 or another financial institution.

Golden 1 Credit Union provides a market‑competitive and internally equitable total rewards package through a variety of programs designed to attract, motivate, and retain employees. Our total rewards philosophy includes a comprehensive compensation package, well‑being and work‑life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion.