Relationship Banker - Valley South

Position:
Bank of America – Client Engagement Associate

Location:

Bakersfield, CA – 3800 Ming Ave, Ming Plaza (CA0178)

Shift: 1st shift (United States of America)

Hours per week: 40

This role is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self‑service resources such as mobile banking, online banking, and ATMs. The associate accurately and efficiently processes cash transactions and conducts deep conversations with clients to understand their financial and life priorities, connecting them to solutions that meet their financial goals.

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborative, building and nurturing strong relationships.
• Passionate, committed, and driven to deliver an experience that improves clients’ financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Communicates effectively and confidently, comfortable engaging all clients.
• Adapts to new information and technology platforms.
• Educates clients on simple banking transactions through self‑service technologies (ATM, online banking, mobile banking).
• Applies strong critical thinking and problem‑solving skills to meet client needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity; focuses on results while acting in the best interest of the client.
• Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance.

• Experience in financial services and knowledge of industry products and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor’s Degree or associate’s Degree in business management, business administration or finance.

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience
• Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

High School Diploma / GED / Secondary School or equivalent.

Hourly pay: $25.00 – $27.88, based on experience, education, and skill set. This role is compensated with a base salary and is not incentive eligible.

Benefits:
This role is benefits eligible and includes industry‑leading benefits, paid time off, resources, and support for employees.