Community Outreach Coordinator- Bakersfield

Description

Location:

Bakersfield, CA 93309 (Onsite)

Classification:
Full-Time

This position is non-exempt and will be paid on an hourly basis.

Schedule:

Monday-Friday 8:00am-5:00pm

• Medical
• Dental
• Vision
• Paid Time Off (PTO)
• Floating Holiday
• Simple IRA Plan with a 3% Employer Contribution
• Employer Paid Life Insurance
• Employee Assistance Program

The initial pay range for this position upon commencement of employment is projected to fall between $22.00 and $27.49. However, the offered base pay may be subject to adjustments based on various individualized factors, such as the candidate’s relevant knowledge, skills, and experience. We believe that exceptional talent deserves exceptional rewards. As a committed and forward-thinking organization, we offer competitive compensation packages designed to attract and retain top candidates like you.

The Community Outreach Coordinator is responsible for screening, education of services, outreach, and assisting with enrollment of members referred to Universal Healthcare MSO/ Sunrise Wellness ECM Program. Outreach efforts include telephonic and in-person outreach at the member’s home, in the community, clinic, or office. Assists with helping members and families navigate/access community programs and other resources. The staff is responsible for keeping detailed records of their efforts and communicating regularly with their direct supervisor.

The position is responsible for reviewing qualified members who are referred to the ECM Program and for existing ECM members, who are unable to reach over the phone and/or mail. The staff identifies and develops relationships with strategic community partners (e.g., shelter, community partners, county agencies, health plans, and other government agencies) to help facilitate the enrollment and engagement of potential and existing ECM members.

• Conduct outreach and enrollment activities, including performing both in-person and on the phone outreach to eligible and existing members to promote program enrollment and/or retention.
• Educate members on ECM Program benefits and services to promote program enrollment.
• Conduct activities to promote health services and wellness programs in-person, via telephone call, and other means of communication.
• Follow-up with members via phone calls, make home visits and frequent other settings where members can be found.
• Conduct eligibility determination, enrollment and follow-up with members.
• Document all outreach activities and member encounters in Case Management Systems and collect required information to complete the enrollment process, including completion of screening forms and questionnaires.
• Participate in community outreach events, such as shelter visits, navigation clinic visits, and other events to perform member enrollment and engagement activities.
• Work closely and collaboratively with other ECM staff members.
• Maintain and handle confidential member information.
• Demonstrate strong verbal communication skills to leave a positive impression on every member and/or provider encounter.
• Assist in community outreach and marketing activities to increase program effectiveness in responding to the healthcare access needs for potential and existing members.
• Possess excellent communication skills to relate with diverse populations and community organizations.
• Use personal computers and related software applications (e.g., MS Word, Excel, and Case Management system).
• Provide follow-up on all pending applications to ensure the enrollment process is complete.
• Provide information in a manner that is culturally and linguistically appropriate for members.
• Maintain communication with supervisor and core team members as well as any other pertinent staff to meet program requirements and meet member needs.
• Participate in relevant planning discussions and meetings, including team and staff meetings.
• Track and collect data surrounding outreach and enrollment efforts to assure continuous enrollments.
• Maintain statistics/data on contacts; identify needs, problems, and service gaps.
• Track and tabulate contacts, application submission and post-enrollment…