Desktop and Mobility Support
Job in
Bakersfield, Kern County, California, 92189, USA
Listed on 2026-05-30
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Responsibilities
- Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI
- Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
- Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and tasks
- Deployment of device drivers and windows patch updates
- Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
- Manage the Security compliance health status of end user workstations
- Monitor security patching status and remedy deficiencies proactively
- Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral incident calls assigned from Service Desk team
- Adjust configuration options as required to resolve defects identified while performing corrective action on a device
- Investigate desktop level incidents and identify root causes to provide solutions
- Deployment, monitoring, reporting of device drivers including BIOS & utilities
- Support Windows 11 feature upgrade using modern management techniques – SCCM/Auto Pilot
- L2 workstations operational support
- Monitor and report on user experience
- Report on workstation image deployments and patch compliance metrics
Salary Range $60,000-$70,000 per year
Employee Benefits Summary- Discretionary Annual Incentive
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans - Family Support:
Maternal & Parental Leaves - Insurance Options:
Auto & Home Insurance, Identity Theft Protection - Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement - Time Off:
Vacation, Time Off, Sick Leave & Holidays - Legal & Financial Assistance:
Legal Assistance, 401(k) Plan, Performance Bonus, College Fund, Student Loan Refinancing
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