Help Desk Technician

Description

At Rain for Rent, we move water—every day. We are a leading provider of temporary liquid handling solutions, recognized for systems engineering expertise, cost‑effective problem solving, and the high value we deliver to organizations facing critical liquid management challenges. The role involves front‑line technical support to end users, troubleshooting, installation, configuration, and maintenance of hardware, software, and network connectivity.

• Deliver in‑person and remote support for hardware, software, and connectivity issues.
• Diagnose and resolve user issues related to Windows, applications, and system access.
• Escalate complex incidents as appropriate while maintaining ownership through resolution.
• Track and document all activities within the ticketing system.
• Install, configure, and reimage Windows‑based workstations.
• Deploy and maintain standard software packages, including Microsoft 365 applications.
• Perform hardware upgrades and replacements.
• Support printer setup, maintenance, and queue management.
• Administer user accounts within Entra , reset passwords, manage group memberships, and enforce access controls.
• Manage user profiles and mailboxes within Microsoft 365.
• Configure and troubleshoot basic network connectivity (DNS, DHCP, TCP/IP, WiFi, VPN, LAN/WAN).
• Assist with Citrix‑based user environments.
• Enroll, maintain, and troubleshoot mobile devices within Intune.
• Manage endpoint configurations and compliance.
• Support user provisioning, licensing, and group management in Microsoft 365.
• Maintain system integrity through IT standards and documented procedures.

Associate degree or higher in Information Technology or related field, or equivalent practical experience. Foundational experience supporting enterprise IT environments is preferred.

• Microsoft Word – Advanced
• PowerPoint – Advanced
• Microsoft Excel – Advanced

• Comprehensive medical, dental, and vision insurance.
• Matching 401(k) retirement savings plan.
• Nine paid holidays and a generous paid time off program.
• Tuition reimbursement.
• Company‑sponsored training and career development opportunities.
• Pet insurance and other valuable perks.

Rain for Rent is an Equal Opportunity and affirmative action employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, gender identity, or sexual orientation, and other statuses protected by law.

Estimated Pay Rate: $23–$32 per hour.