Senior O&M Systems Lead-Springfield, VA

Salary Range: $ To $ Annually

Altech Solutions is hiring a Senior Operations & Maintenance Lead to own steady‑state operations and corrective maintenance for the TSA DISCOVER II program — sustaining the STIP platform that supports approximately 15,000 transportation security equipment units across 440 federalized airports. You will lead a team that includes Tier 3 Operations Engineers, DBAs, and a Network/Interface Monitoring Engineer, and will be the single technical owner for the 98.9% system Availability KPP.

Targeted range: $135,000–$155,000 base, plus performance bonus eligibility. Position is contingent on contract award; proposal‑phase consulting engagement available at hourly rate for selected candidates pre‑award.

Springfield, VA (TSA HQ) — hybrid; with periodic on‑site at DHS DC1 (Mississippi) / DC15 (Virginia) as required

Full‑time, contingent on contract award (anticipated September 2026); short‑term proposal/consulting engagement also available

Must be a U.S. citizen.

Must have the ability to obtain Public Trust with SSI access

• Lead day‑to‑day STIP operations across CLIN 0002 (O&M) — incident management, corrective maintenance, daily operational verification, automated dashboard monitoring.
• Own the corrective maintenance backlog: triage, prioritization, defect‑to‑release lifecycle, release management.
• Drive the 98.9% Ao KPP and the Sev‑1 SLA (≤8 hours including non‑business hours) — including 24x7 on‑call coordination with the Tier 3 ops team.
• Coordinate STIX Client and external system interfaces (STIP‑Secure Flight, STIP‑CAT, STIP‑EMD, future AIT/CPSS/BRT).
• Cross‑CLIN coordination: bridge Enhancement sprint releases into O&M without operational disruption; transition Enhancement deliverables into sustained operations.
• Lead monthly Service Management Reviews with TSA and report on QASP performance metrics.
• Support Cybersecurity Posture (§4.3.4): monthly patching within 14 days, Con Mon, STIG hardening coordination.
• Mentor Tier 3 staff and serve as escalation path for complex incidents; lead Critical Incident Root Cause Analysis (§4.2.6).

• Minimum 8 years of federal IT O&M experience, with at least 3 years in a Lead / Manager capacity.
• Demonstrated track record managing systems with availability SLAs of 99% or higher.
• ITIL Foundation certification; ITIL Practitioner or Expert preferred.
• Experience with Agile / SAFe sprint integration into an O&M release cadence.
• U.S. Citizenship and ability to obtain Public Trust with SSI access.

• Direct STIP, DISCOVER I, or STEMM operational experience — knowledge of the STIP daily operational verification checklist, overnight batch processes, and known defect backlog is highly valued.
• Prior role with ASRC Federal or other firm supporting TSA STIP O&M.
• Experience with Service Now or equivalent ITSM tooling at federal scale.
• Familiarity with TSANet and DHS DC1/DC15 hosted environments.