Deployment Field Technician II

About POS
360

We are a rapidly growing technology company specializing in point-of-sale payment processing and delivery integrations for locally owned brick-and-mortar stores. Our mission is to accelerate the transition from traditional electronic cash registers to powerful new point of sale products. Our highly specialized systems address the specific pain points identified through over a decade of working with neighborhood stores, markets, and restaurants.

With an unrivaled dedication to delivering superior tools that are easy to use and a technical team providing industry-leading support, our systems open the door to the next level of success for our clients.

The Deployment Field Technician II is responsible for preparing, configuring, installing, and enabling Point-of‑Sale (POS) systems and related technology for retail locations. The role supports the entire deployment and implementation life‑cycle—from staging and testing equipment in the warehouse to performing on‑site installation, configuration, training, and troubleshooting in the field. The Deployment Field Technician II operates independently at client locations and is expected to demonstrate strong technical expertise, attention to detail, and professionalism while representing the company.

Installations typically include hardware setup, network connectivity, cable routing, and coordination with internal teams to ensure successful and timely deployments.

In addition to technical deployment and implementation responsibilities, the Deployment Field Technician II also owns the regional fulfillment center’s inventory management, maintaining accurate equipment stock levels, organizing deployment kits, and coordinating logistics to support ongoing field installations and service needs.

• Stage, configure, and test POS systems, pinpads, scanners, printers, and related peripherals prior to deployment
• Install and configure Windows‑based systems and required software
• Verify system functionality and network connectivity prior to packaging
• Prepare equipment kits for field installations or shipment

• Carefully pack and label equipment for transportation or shipment
• Maintain organized staging areas and accurate inventory of deployment equipment
• Ensure all required components are included prior to deployment

• Perform on‑site installation of POS systems and associated equipment at retail locations
• Install and mount hardware including terminals, scanners, receipt printers, and pinpads
• Run and manage network and power cabling under counters, through ceilings, or behind equipment while maintaining a professional appearance
• Connect and test systems on site to ensure proper functionality before completion
• Troubleshoot hardware, software, and connectivity issues during installation

• Act as the implementation manager for new client deployments, ensuring successful enablement and system readiness
• Provide hands‑on training to store staff and managers on POS system operation, payment processing, online delivery operation, and basic troubleshooting
• Guide clients through system workflows and best practices to ensure smooth adoption
• Serve as the primary technical contact during initial rollout and stabilization period
• Operate company vehicle to transport equipment to various client sites
• Perform daily on‑site visits to client locations throughout the region

• Own and manage inventory for the Regional Fulfillment Center supporting field deployments
• Maintain accurate records of hardware inventory including POS terminals, peripherals, networking equipment, and installation materials
• Track incoming and outgoing equipment to ensure inventory accuracy and availability for scheduled deployments
• Assemble and maintain standardized deployment kits for technicians and field installations
• Coordinate equipment replenishment and communicate re‑stock needs to management
• Maintain organized storage and inventory processes to support efficient staging and shipment operations

• Ability to prioritize tasks…