IT Helpdesk Specialist

8801 Gosford Rd, Bakersfield, CA 93313, USA

Posted Thursday, July 2, 2026 at 10:00 AM

Join the California Dairies, Inc. (CDI) team, a farmer-owned cooperative dedicated to sustainably producing the highest quality dairy products while fostering a culture of innovation and collaboration. CDI products are delivered locally and around the world. Our state-of-the-art Extended Shelf Life (ESL) and Aseptic Ultra High Temperature (UHT) dairy bottling facility, Valley Natural Beverages, produces premium beverages in various formats, and these shelf-stable products are shipped globally.

We encourage you to be part of our team that's shaping the future of dairy, right from the heart of California!

Our commitment to CDI employees:

We believe in valuing our team with a total rewards package that goes beyond the basics. You'll find we offer
competitive pay
and
incentive programs
designed to recognize and reward your contributions.
Competitive medical,dental, and vision benefits
,
generous paid time off, sick days & holidays
,
retirement plans
designed to secure your future. We don't stop there. We've also cultivated a variety of valuable programs focused on your
personal well-being and professional growth
, ensuring you have the support you need to both inside and outside of work.

The IT Helpdesk Specialist will provide technical assistance to CDI users to maximize computer system capabilities, resolve network issues, and install and configure hardware and software. This role will handle all users’ technical issues, provide timely customer feedback, and support the rollout of new applications, among other duties.

Essential Functions

• Provide first and second-level IT technical support through phone, email, in-person, and chat support.
• Tracking and coordinating with the end user on all necessary steps.
• Act as liaison between end user and management support when needed.
• Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, perform password resets, and group assessment and modifications).
• Communicate with customers at all levels of technical and non-technical skill sets.
• Updating the company website with tech tips and brief documents.
• Acquire, set-up and deploy computer systems to users.
• Work collaboratively with people across the organization.
• Provide IT technical support to PCs, workstations/laptops, servers, printers, mobile devices, routers, switches, scanners, etc.
• Support end-users in their use of applications such as Microsoft Office, document access, CRM, ERP, and other enterprise applications.
• Perform post-resolution follow-ups to help requests.
• Support technology and audio-visual services at management and executive events at off-site locations such as the Quarterly Management Meetings, Board Meetings, and Conference events.
• Identify and learn appropriate software and hardware used by the organization.
• Report any technical issues in a timely fashion.
• Participate in training on tools, processes, policies, and soft skills as required.
• Participate in improvement/enhancement projects related to support.
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience and working knowledge with Microsoft Azure Infrastructure as a Service platform, including planning, configuration, optimization, deployment, and cost management.
• Hands‑on experience with support, installation, maintenance, and tools in multi‑tier enterprise environments with a strong working knowledge of networking technologies, PC troubleshooting, and tools.
• Experience using ITSM Ticketing tools to manage and track incidents preferred
• Excellent troubleshooting skills and hands‑on experience with various operating systems.
• Ability to identify, analyze and troubleshoot a wide range of complex technical computer and network…