IT Manager- Bakersfield

Location: Bakersfield, CA. (Hybrid)

Classification: Full-Time

Schedule: Universal Healthcare MSO's standard operating hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m. Pacific Time. Unless otherwise specified, all employees are expected to work their assigned schedules and remain available during these operational hours.

Benefits:

• Medical
• Dental
• Vision
• Paid Time Off (PTO)
• Floating Holiday
• Simple IRA Plan with a 3% Employer Contribution
• Employer Paid Life Insurance
• Employee Assistance Program

Compensation: The initial pay range for this position upon commencement of employment is projected to fall between $57.70 and $72.12. However, the offered base pay may be subject to adjustments based on various individualized factors, such as the candidate's relevant knowledge, skills, and experience. We believe that exceptional talent deserves exceptional rewards. As a committed and forward-thinking organization, we offer competitive compensation packages designed to attract and retain top candidates like you.

Position Summary:

The IT Manager is responsible for overseeing the organization's day-to-day information technology operations, infrastructure, cybersecurity, and support services to ensure reliable, secure, and efficient technology solutions. This position manages IT systems, vendor relationships, technical support functions, and technology projects while ensuring compliance with healthcare regulations and organizational standards. The IT Manager collaborates with leadership to support business objectives and maintain technology systems that enable operational excellence throughout the organization.

• Manage the day-to-day operation, maintenance, and support of the organization's IT infrastructure, systems, and technology services.
• Coordinate and support IT initiatives, projects, system upgrades, implementations, and enhancements aligned with organizational goals.
• Monitor the performance, reliability, and availability of technology systems and recommend improvements to support operational efficiency.
• Ensure ongoing maintenance and support of servers, networks, cloud environments, enterprise applications, and communication systems.
• Oversee the performance and availability of critical communication systems, including telecommunications, email, voicemail, and collaboration platforms.
• Coordinate technology deployments, upgrades, and system enhancements while minimizing disruption to business operations.
• Evaluate technology solutions and make recommendations based on operational needs, efficiency, scalability, and cost-effectiveness.

• Manage IT support services and ensure timely resolution of technical issues for employees and departments.
• Coordinate help desk activities and support processes to maintain high levels of customer service and end-user satisfaction.
• Establish service expectations and monitor performance to ensure technology support needs are met effectively.
• Collaborate with departments to identify technology needs and provide solutions that support operational objectives.

• Supervise IT staff, contracted resources, and vendor-supported personnel to ensure effective service delivery and accountability.
• Provide coaching, guidance, training, and performance management to assigned staff.
• Foster a culture of collaboration, accountability, continuous improvement, and customer service within the IT function.
• Assist in workforce planning, staff development, and resource allocation to meet organizational needs.

• Support the organization's information security program by implementing and maintaining appropriate security controls and practices.
• Ensure IT systems, processes, and technologies support compliance with HIPAA, CMS, HITRUST, and other applicable regulatory requirements.
• Maintain security policies, procedures, and technical safeguards designed to protect organizational information and protected health information (PHI).
• Participate in security risk assessments, audits, vulnerability remediation efforts, and compliance initiatives.
• Collaborate with…