Desktop Support Technician
Job in
Bakersfield, Kern County, California, 93399, USA
Listed on 2026-08-04
Listing for:
Stability Technology
Full Time
position Listed on 2026-08-04
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
Position Overview:
Our client is seeking a skilled and customer-focused Desktop Support Technician to join their IT team. The ideal candidate will have experience providing onsite troubleshooting support to end-users while maintaining a high standard of customer service. This role involves working with enterprise-level tools and technologies, supporting a diverse range of hardware and software systems, and assisting with networking and server administration.
Key Responsibilities End-User Support:- Provide remote and onsite technical support for hardware, software, and peripherals.
- Troubleshoot and resolve issues with Windows 10/11, Office 365, and other enterprise applications.
- Assist users with device setup, configuration, and maintenance (desktops, laptops, mobile devices, etc.).
- Use Microsoft Intune for device enrollment, management, and policy enforcement.
- Deploy software and manage updates using enterprise tools.
- Troubleshoot basic network connectivity issues, including Wi-Fi, VPN, and LAN/WAN.
- Assist with server administration tasks, including file sharing, user permissions, and performance monitoring.
- Maintain accurate records of support requests in the ticketing system.
- Document solutions, workflows, and common troubleshooting procedures.
- Collaborate with IT colleagues to develop and implement best practices.
- Stay updated with emerging technologies and provide recommendations for enhancements.
Education:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
Skills:
- Proficient in supporting Windows 10/11 environments.
- Strong knowledge of Microsoft Office 365 suite (e.g., Outlook, Teams, SharePoint).
- Hands-on experience with Active Directory and Azure Active Directory.
- Familiarity with device and application management using Microsoft Intune.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Experience in server administration and support is a plus.
- 2+ years of experience in a desktop support or IT help desk role.
- Previous experience with remote support tools and ticketing systems.
- Excellent troubleshooting and problem-solving abilities.
- Strong verbal and written communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- CompTIA A+, Network+, or equivalent certifications.
- Microsoft certifications such as MTA, Azure Fundamentals, or MS-900.
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