Customer Transformation -Marketing & Commerce Consulting, Sr. Manager
Listed on 2026-02-12
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Management
Business Management, Business Analyst, Operations Manager
-Marketing & Commerce Consulting, Sr. Manager
Join to apply for the Customer Transformation
-Marketing & Commerce Consulting, Sr. Manager role at PwC
-Marketing & Commerce Consulting, Sr. Manager
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Join to apply for the Customer Transformation
-Marketing & Commerce Consulting, Sr. Manager role at PwC
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Specialty/Competency: Customer
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 60%
At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. In customer marketing at PwC, you will specialise in providing consulting services focused on customer-centric marketing strategies. You will analyse customer behaviour, develop targeted marketing campaigns, and offer guidance and support to help clients optimise their marketing efforts, improve customer engagement, and drive revenue growth.
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together.
Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Craft and convey clear, impactful and engaging messages that tell a holistic story.
- Apply systems thinking to identify underlying problems and/or opportunities.
- Validate outcomes with clients, share alternative perspectives, and act on client feedback.
- Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
- Deepen and evolve your expertise with a focus on staying relevant.
- Initiate open and honest coaching conversations at all levels.
- Make difficult decisions and take action to resolve issues hindering team effectiveness.
- Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
As part of the Customer Consulting team you are expected to lead the way in providing customer consulting services. As a Senior Manager you are expected to lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a senior level to drive project success. You are expected to leverage your specialized knowledge and technical acumen of industry-leading business trends, the firm’s client service offerings, and professional industry networks to deliver quality results to clients and provide strategic input into the firm’s business strategies.
Responsibilities
- Lead large projects to confirm successful outcomes
- Innovate processes to boost operational efficiency
- Engage with clients at a senior level to drive project success
- Utilize specialized knowledge to deliver exceptional results
- Provide strategic input into the firm’s business strategies
- Leverage professional networks to enhance client service offerings
- Maintain operational excellence through practical project management
- Act as a strategic advisor to clients and internal teams
- Bachelor's Degree
- 7 years of experience
- Master's Degree preferred
- SAP Hybris, Salesforce, Shopify, and/or Adobe Commerce preferred
- Understanding of the marketing technology landscape
- Driving end-to-end digital marketing transformation
- Consulting and delivering enterprise-wide marketing solutions
- Mapping marketing and business strategies into…
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