Quality Assurance Manager-Food Safety

Are you looking to catapult your career by driving high-impact transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?

Headquartered in Walnut Creek, the Bay Area’s hub for up-and-coming food trends, our DGIC team across our offices and factories is raising the bar on all things ice cream. Our growth has been tremendous in the past few years – moving from being #2 manufacturer in market to being #1 in 2024. The brands have strong investments in marketing support, quality improvements and exciting line extensions and innovation.

DGIC has also been recognized by retail partners as the top manufacturer partner, winning the #1 position in the prestigious Advantage Award in 2024.

At DGIC, we don’t just hire for roles, we grow future business leaders. Here, everyone is encouraged to think like a general manager. That means owning your piece of the business, making bold decisions, and seeing the big picture. What makes us unique? You won’t just stay in your lane, you’ll get hands-on exposure to everything from Sales, Marketing and operations to Finance and Supply Chain.

It’s like getting an MBA on the job (but with way more ice cream). If you’re curious, driven, and ready to learn a lot about a lot, this is the place to stretch your skills and fast-track your career.

Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you!

At the heart of our culture are four core values that guide our actions and define how we work together. We Take Ownership by staying committed from start to finish, making thoughtful decisions, and focusing our efforts on initiatives that drive growth, efficiency, and sustainability. We Do What Is Right by prioritizing transparency, setting clear roles and responsibilities, and speaking up when something doesn’t align with our values.

We Seek to Improve through continuous innovation, embracing feedback, and learning from both our successes and setbacks. And We Are Better Together by making decisions that benefit the whole organization, fostering inclusion through diverse perspectives, and treating everyone with fairness and respect. These values are not just ideals—they are the behaviors we live by every day.

To ensure all products are manufactured safely, legally, and to the required quality standards by leading the site’s food safety and quality management systems, maintaining regulatory and customer compliance, and driving a culture of quality across all functions to protect consumer trust and brand integrity. Build a team and drive a culture of end-to-end quality

Ensure all products are manufactured in compliance with food safety legislation, industry standards (e.g., HACCP, GMP, FDA), and internal policies.

Maintain and continuously improve the site’s Food Safety Management System.

Oversee adherence to regulatory requirements, customer standards, and third-party certifications.

Manage audits, inspections, corrective actions, and documentation systems.

Ensure raw materials, processes, and finished products meet defined specifications.

Lead root cause analysis and preventive actions to eliminate defects and reduce complaints (CPMU).

Provide coaching, training, and leadership to embed quality ownership across all functions.

Promote proactive quality behaviors and decision-making throughout the site.

Partner with Operations, Engineering, Maintenance, Supply Chain, and R&D to prevent issues before they occur.

Act as the voice of the consumer in all operational and strategic decisions.

Lead and develop the Quality Assurance, Quality Control, and Food Safety teams.

Ensure the department has the skills, tools, and structure required to execute consistently.

Use data analysis to identify trends, risks, and opportunities for process improvement.

Champion initiatives that improve product…