Quality Supervisor

The Quality Supervisor ensures compliance with food safety regulations, monitors production processes, and implements quality control measures to maintain the highest standards in ice cream production. They work closely with production, R&D, and regulatory teams to ensure consistency and excellence in the final product.

• Developing high quality standards and ownership across value chain
• Lead by example to carry out all duties and specific responsibilities operational Quality and Food Safety Policies and Procedures.
• Promote the culture change towards behavioral quality improvements
• Provide expertise to operations for promoting and executing quality to provide customers with exceptional ice cream experience
• Direct and supervise the quality specialists and quality techs to ensure daily activities promote production of quality ice cream products on the lines
• Partner with operations management on key quality checks to be completed by line operators. Checks need to be evaluated periodically to ensure they are in line with hold and complaint data.
• Manage quality hold program and partner with operations to complete lesson learnt (root cause) and implement corrective action identified. Provide trend data to demonstrate effectives of corrective action implementation.
• Provide leadership on customer complaint reduction by partnering with operations on strategies to reduce complaints by using complaint trend data to prioritize actions.
• Oversee and provide leadership on the net content to establish facility specific rules to ensure compliance to both volume and weight targets
• Provide support to TAG on new product launches or formulation when requested.
• Identify, communicate to plant operations and apply "Best Practices" within the facility or from the broader network.
• Drive improvements and monitor Quality Metrics/KPI's at the facility
• Represent The Froneri Way of working through the behaviors and characteristics in our Operating Model and Core Values
• Challenge all departments on quality and food safety related
• Provide support to GMP and HACCP, FSMA FSP compliance throughout the facility, by coaching operators when on the floor and promoting minimal water use during production.
• Ensure compliance to internal and external audits i.e. FSSC 22000/Market audits
• Provide support to local, State and Federal agencies when requested by local quality management
• Drive Monthly reviews of KPI's and contribute towards meeting the yearly business goals for the facility.
• Monitor and assess performance of the quality systems, report their effectiveness to management and implement actions for improvement

• CPMU reduction
• Respect of GMP and distribution of the "lesson learnt"
• Reduction of pallets on holds
• Reduction of food safety incidents
• Being on the shop floor making ice-cream
• Drive improvements from benchmarking improvements

• Deploy QA standards
• Hold program

• Stay committed to responsibilities from start to finish
• Make sound decisions and get into the right level of detail
• Apply resources to initiatives that add growth, improve efficiencies, or reduce waste

• Choose transparency over convenience, even if it means difficult conversations
• Set clear roles and responsibilities, enabling everyone to exercise appropriate initiative and judgment
• up when you see something that does not align to our values and policies

• Strive to continuously improve and innovate to exceed expectations
• Value feedback from others and encourage open dialogue to understand how we can improve
• Learn from both successes and failures

• Ensure decisions are based on what's best for the whole business
• Practice inclusion by seeking…