Sales Lead, Retail, Retail & Store Manager

Position Objective

The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

• Promotes customer service by ensuring associates greet and assist customers; responds to inquiries and complaints promptly.
• Perform basic operations activities including cash handling and reporting, price changes, merchandise handling, and open/closing duties; review timesheets and payroll documents for accuracy.
• Monitor associate sales activities and productivity; acknowledge and communicate performance to associates; motivate and train associates to achieve full efficiency.
• Maintain awareness of customers to increase service levels and reduce security risks; remain current on operational policies regarding payment/exchanges and security practices.
• Maintain knowledge of current sales and promotions; present and display merchandise in accordance with current promotions and standards.
• Support and administer receipt and dispatch of inventory and supplies per company policy.
• Supervise associates involved in sales, inventory receipt, reconciling cash receipts, or performing services for customers. Prepare weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Model sales expectations by utilizing various techniques and communicating product knowledge to customers; recommend merchandise selections or help locate or obtain merchandise based on customer needs and desires.
• Build and maintain a solid customer following through clienteling and wardrobe assistance.
• Maintain standards in merchandise handling, presentation, loss prevention, and all other duties directed by Management.
• Participate in and facilitate visual directives including monthly store sets and merchandise replenishment.
• Assist in the development of store associates; interpret Key Performance Indicator reports and deliver coaching as needed; provide feedback to Store Manager for associate performance appraisals and evaluations.
• Other duties as assigned.
• This position may be found in multiple brands. Some duties may vary from brand to brand.

• Culture
  • Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Manages Complexity
  • Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns
  • Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy
  • Maneuvering comfortably through complex policy, process, and people‑related organizational dynamics.
• Courage
  • Stepping up to address difficult issues, saying what needs to be said.

• High School diploma or equivalent.
• Must be 18 years old or older.
• Minimum 2 years prior retail or sales management experience preferred.
• Excellent communication, verbal, and written skills.
• Able to travel to stores throughout the district.
• Excellent customer service skills.
• Knowledge of administrative aspects of store operations.
• Communicating with customers, standing and maneuvering on sales floor and stockroom, operating register, lifting and carrying 50 pounds, handling/folding merchandise, climbing, reaching, pushing/pulling.
• Regular attendance is essential to ensure adequate coverage.
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

The wage range for this position is $19.70 - $24.60. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

3169 Westfield Valley Fair

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.