Car Sales Consultant — Customer-Driven, Results-Focused

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The Sales Consultant Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.50 and $17.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

** Position Purpose**

The Sales Consultant is responsible for sales of new and pre-owned vehicles to customers within the assigned Dealership.

Essential Duties and Responsibilities

• Meet and greet guest promptly, and in a friendly and professional manner.

• Knows understands and adheres to federal, state and local laws which govern retail auto sales.

• Maintain product knowledge through dealer training and self-study.

• Strives to meet sales goals by meeting and greeting potential customers as they enter the showroom; contacting previous customers and seeking referrals; responding to emails, telephone calls and faxes and developing outside networking relationships.

• Identify customer’s automotive needs.

• Have knowledge and answer any questions the customer has regarding vehicles they express an interest in.

• Set up and conduct demos as requested by the customer insuring clients do not drive demonstration vehicle on lot observing safe driving at all times.

• Prepare a sales proposal for the vehicle(s) the customer requests.

• Finalize any sale with the customer.

• Ensure vehicle purchased is ready at the appointed time for the customer to pick up

• Follow up sale to determine customer satisfaction and re-enforce the sales experience.

• Utilize the Dealership’s CRM follow-up system to ensure ongoing communication with the customer; thereby ensuring customer satisfaction, encouraging repeat business with the customer and earning referrals.

• Maintain a professional and business-like standard of dress consistent with the dress code requirements of the Shelly Automotive Group and/or specific dealership.

• Know and follow work schedule arriving to work on time.

• Maintain work areas keeping offices clean and organized at all times.

• Log all floor and telephone customers accurately into CRM system.

• Ensure all paperwork is accurate and complete.

• When required, follow through diligently to ensure all stipulations and requirements are complete for timely approval and funding of deals.

• Thorough test-drives on planned circuit, attending every demonstration. Obtain valid driver’s license before demonstration and verify that guest’s information is accurate.

• Personally inspect vehicle to ensure it is properly detailed, all functions are operating and it is ready for delivery.

• Introduce Customer to Service and Parts Department and Service Advisor if possible.

• Safeguard customer and Dealer information per established policy.

• Complies with all safety rules as outlined in the Injury Illness and Prevention program. Using all appropriate safety and personal protection equipment as required.

• Maintain proper display, returning all demo vehicles to their proper place.

• Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.

• Must maintain accurate attendance records “clocking in and out”.

• Exemplifies organizational culture and holds others in department accountable for doing the same.

• Other related duties as may be assigned.