Sr. Manager- Sales & Customer Management - Shift 1

• This position will report to the: VP
  - Sales Operations & Logistics
• FLSA Status:
  Exempt
• Shift: 1
• Employment Category:
  Full-Time Regular
• Pay Range: $120,000-$140,000

• This position will report to the: VP
  - Sales Operations & Logistics
• Travel requirements: N/A
• FLSA Status:
  Exempt
• Shift: 1
• Employment Category:
  Full-Time Regular
• Pay Range: $120,000-$140,000

Bolthouse Fresh Foods is a leader in carrot production, serving as a grower, packer, processor, and shipper. Headquartered in Bakersfield, California, we are a proud employer to 1,600 dedicated individuals. Since 1915, we have been committed to growing and producing high-quality carrots, and today, we are one of North America’s largest growers and distributors of fresh carrots for cooking and snacking.

Additionally, we supply premium natural ingredients for the food and beverage industry. With over a century of excellence, Bolthouse Fresh™ products are available at major retailers across North America.

Bolthouse Fresh Foods has approximately 1,600 employees .

The Sr. Manager – Sales & Customer Management at Bolthouse Fresh Foods will lead a team of Customer Service Managers & Account Executives. The Sr. Manager – Sales & Customer Management will maintain overall responsibility and accountability tied to all customer account activities, order management, product management, customer relationships, sales and problem-solving analytics and communications. This person will build a strong working relationship with various internal departments to achieve the highest level of customer service while enhancing mutual growth and profitability for the business.

This role requires a proactive and forward-thinking individual who will act as an advocate for customers while still meeting company objectives.

• Leading Sales Customer Managers and Account Executives:
  Provide strong leadership to the Sales Customer Management team of Managers & Account Executives, coaching and guiding them to achieve performance goals, enhance customer satisfaction, and drive revenue.
• Cross-Functional
  
  Coaching:
  
  Work closely with Account Executives to develop their skills in cross-functional collaboration, ensuring they effectively engage with internal teams (sales, demand planning, operations, warehouse, finance) to address customer needs and improve outcomes.
• Creating a Unified Team:
  Foster a cohesive and collaborative team environment by creating a culture of shared goals, mutual respect, and continuous improvement, ensuring all team members work together towards common objectives.

• Order Fulfillment & Accuracy:
  Oversee the timely and accurate processing of customer orders, ensuring products meet customer specifications and optimizing the supply chain.
• Proactive Issue Resolution:
  Act as an escalation point for complex customer order issues, collaborating with operations and internal teams to resolve challenges and maintain high customer satisfaction.
• Pricing & Contract Compliance:
  Ensure accurate pricing in internal systems and invoices. Resolve any discrepancies, ensuring compliance with promotional and contractual terms.
• Monitor short payment trends linked to order management and customer service performance, ensuring timely root cause analysis, corrective actions, and adherence to billing and pricing controls to minimize revenue leakage and improve cash flow.

• VMI Oversight:
  Manage the Vendor Managed Inventory program, ensuring seamless inventory management, stock levels, and on-time deliveries in alignment with customer needs and expectations.

• Customer Relationship Building:
  Cultivate strong relationships with customers, fostering long-term partnerships through proactive service and a customer-centric approach.
• Revenue Generation:
  Identify opportunities to increase revenue within existing accounts by leveraging cross-selling and upselling strategies, while supporting the sales team to expand product offerings and grow business.
• Customer Engagement:
  Regularly engage with customers through phone, email, and…