Residential Advisor

Description

Make a Real Difference, Every Single Day

As a nonprofit leader in aging, Eskaton helps people live well, longer — with trusted guidance at every stage. We believe aging should be a vibrant,supported,and celebrated journey, not an experience to face alone. For over 55 years, Eskaton has been a cornerstone of Northern California,growinga network of 23 communities dedicated to older adults and the people who care for them.

When you join us,you'renot just starting a job.

You'restepping into a career where your work createsa realimpactonpeople's daily lives and strengthening the communities we call home.

We Invest in You (Because You Invest in Others)

We know that to take great care of our residents, we must take great care of you. We are genuinely committed to your health, your happiness, and your future.

That’swhy we offer:

• Financial Security: Competitive pay and a 401K matching program to help you plan for your own future.
• Total Wellbeing: Comprehensive benefits that support your physical and mental health.
• A Place Where You Belong: We celebrate diversity and equity across the entire aging spectrum, ensuring every team member feels seen and valued.

Our DNA (Core Values)

We’relooking for people whoalignwith our mission and want to grow with us:

• Welcoming: You’rea naturalat creating warmth and a sense of belonging for everyone you meet.
• Bring (Y) our Best: You take pride in your work and strive for excellence in the "little things" and the "big things" alike.
• Empowerment: Youdon'twait for permission to do the right thing. You step up, take ownership, and lead with initiative.
• Growth: You’rea lifelong learner who seeks consistent improvement and sustainable growth.

Essential Job Functions

• Promotes the occupancy growth of the community.
• Conduct community tours andhost various prospect and professional eventsandto increase occupancy.
  
  Confidently communicate and sell Eskaton'svalue proposition, contractualinformationand financial requirements of the community's fees.
• Set,trackand achieve monthly salesgoalskey performance indicators (KPI’s).
• Schedule monthly community presentations with local resource centers and community events to boost visibility.
• Optimize daily schedules and prioritize tasks to make sure prospects are contacted in a timely manner.
• Advances the sales process for prospective residents, their family members, and/or advisors by leading the sale through understanding their needs and educating them about how our care services and programs can meet those needs.
  
  Selling Eskaton’s value.
• Respondspromptlytoeverylead source, incoming telephone callor in-personinquiryfromallreferral sources, prospective residents, and families.
  
  Ownership of CRM accuracy and maintenance, and daily outbound callingisrequiredwiththis position.
• Overseer’s the Coordination and completion of all activities needed for the sales cycle and converting community fee’s to move-ins, including, but not limited to, visiting the prospect's home, healthcare providers, or other locations and ensuring that the required forms are completed by the prospect's physician, the prospect, and family prior to move-in.
• Drive traffic to the community through referral development, networking and events. Join networking groups and seek opportunities to present and host events throughout the greater geographic area to create a strong presence and enhance community awareness.
• Monitors the financial and health screening process ofclients.
  
  Explainstoprospectivemembers, and other interested personsandgroups,all aspects ofcommunityservices.
• Maintain your Matrix database thatyieldsrelevantinformation onleads,prospects,to move-ins.
• Implements the marketingplanwhichincludes:participation (as needed) throughallphasesofthe
  
  LifePlan/CCRCmembership,Lodge sales and move-in…