Client Service Monitor - Swing

Client Service Monitor - PT & FT Swing

Bakersfield, CA, US

The Client Services Monitor (CSM) works directly on‑site and is responsible for keeping participants safe, supporting daily operations, community standards and helping Hope the Mission's Interim Housing programs run smoothly. The CSM plays an important role in creating an environment that is safe, structured, and respectful—one where every participant is treated with dignity and fairness.

This position requires someone who shows up consistently, uses good judgment, and genuinely cares about serving people experiencing homelessness.

• Assists with and facilitates routine cleaning of all facility areas to maintain cleanliness, safety, and operational readiness
• Cleans and disinfects restrooms and shower areas after each use, without exception, and completes deep cleaning of restrooms and common areas
• Monitors and maintains hygiene areas and community areas; ensures resources are fully stocked, replenishing as needed
• Washes, dries, and prepares towels used for restroom and shower services
• Monitors laundry rooms, restrooms, and common areas to ensure cleanliness and appropriate use
• Maintains accurate shower and restroom usage logs

• Conducts required wellness checks each shift to ensure participant safety and well‑being
• Monitors participant movement, common areas, and site activity to promote safety and program compliance
• Conducts routine site walk‑throughs and safety checks during assigned shifts
• Supports contraband control and safety procedures in accordance with agency policy
• Responds to incidents and emergencies using trauma‑informed de‑escalation techniques and follows all incident reporting protocols
• Supports emergency responses—including medical emergencies, overdoses, and evacuations—until leadership or first responders arrive

• Provides direct, respectful assistance to participants, including answering questions, responding to requests, and connecting participants to appropriate staff or resources
• Assists with participant intake, orientation, and explanation of site guidelines as directed by management
• Distributes hygiene supplies—including soap, shampoo, towels, and related items—to participants as needed
• Supports meal service, supply distribution, and general operational duties as assigned

• Completes Daily Activity Reports (DARs) accurately, objectively, and in a timely manner
• Conducts intake, exit, and case notes in HMIS where applicable
• Assists with documentation related to participant movements, wellness concerns, or incidents as required
• Observes and reports safety concerns, maintenance issues, guideline violations, and unusual occurrences to site leadership promptly

• Provides support during shift pass‑downs and communicates relevant updates between shifts
• Provides overnight, evening, weekend, or holiday coverage as scheduled
• Performs other duties as assigned

• Strong observation and situational awareness skills
• Trauma‑informed communication and de‑escalation techniques
• Ability to maintain professional boundaries with participants
• Clear, objective, and professional written documentation skills
• Ability to follow policies, procedures, and chain of command
• Strong teamwork and communication skills
• Basic computer and email proficiency
• Ability to lead with integrity and uphold organizational mission, values, and service philosophy
• Ability to cultivate and maintain collaborative relationships with community‑based organizations and external service providers; strong interpersonal skills
• Maintains professionalism, empathy, and sound decision‑making when working in complex or emotionally challenging environments

• High school diploma or GED required
• Previous experience in homeless services, shelter operations or social service preferred
• Knowledge of trauma‑informed care and harm reduction principles preferred
• Ability to work flexible schedules including nights, weekends, and holidays

• Background Screening – Employment is contingent upon…