Housing Tenancy and Sustainability Navigator, CalAIM

Status:
Full-Time, Non-Exempt Pay: $22.50-$23.00/hour

Schedule:

Monday - Friday 8:00 a.m.

- 4:30 p.m.

Job Summary:

The Housing Tenancy and Sustainability Navigator, CalAIM, under the direction of the California Advancing and Innovating Medi-Cal (CalAIM) Program Manager, is responsible for conducting ongoing needs assessments, developing Housing Tenancy and Sustainability Plans, implementing program goals, and providing supportive services. Responsibilities also include maintaining and providing information on local CBOs and government agencies, offering referral services, and advocating for individuals who have transitioned from chronic homelessness into stable housing.

This position requires building successful working relationships with housed individuals to support increased self-reliance. The Navigator will encourage and recognize positive behavioral changes while identifying problems and obstacles that may threaten housing stability and self-sufficiency. Maintaining clear and accurate files and records is essential. The position also ensures the team practices professional behavior, client-focused strategies, compassion, and understanding.

Essential Duties and Responsibilities:

Client / Service Delivery Maintain a caseload of up to 30 individuals and provide at least 3 services per month using 2 methods:

Electronic communication (phone, text, email)
Face-to-face visits, or more frequently as needed

Prevent homeless recidivism by developing individualized housing support plans based on housing assessments that address identified barriers, including short- and long-term measurable goals

Meet with clients in shelters, within the community, and in their living environments

Utilize harm reduction interventions and methodologies to provide client-centered services that support housing retention

Apply crisis prevention and intervention skills to promote self-sustainability

Practice evidence-based counseling and motivational interviewing techniques when interacting with clients

Assist clients in building upon their strengths and recognizing their needs, including:

Creating budgets

Paying rent and utilities on time Accessing healthcare, mental health care, substance abuse programs, vocational and educational programs, childcare, and other supportive services

Conduct health and safety visits, including habitability inspections

Assist clients in developing financial budgets to maintain housing and save 10% of their income

Coach clients on life skills that promote hygiene and personal dignity

Maintain knowledge of community resources and provide referrals as needed

Organize and facilitate social and recreational activities designed to promote community involvement and peer support

Collaborate with community support providers, outreach teams, healthcare networks, housing programs, landlords, social workers, healthcare providers, mental health providers, government agencies, and enhanced care management teams

Assist with applications for relocation and reasonable accommodations as needed, ensuring living environments remain safe and maintainable

Provide early identification and intervention for behaviors that may jeopardize housing stability

Coach clients on developing and maintaining positive relationships with landlords, property managers, and neighbors

Identify and respond to crisis situations promptly by prioritizing and implementing appropriate interventions

Assist clients in obtaining required documents to maintain housing, including:

Rent receipts

Money orders

Valid identification cards

Birth certificates

Income verification

Social Security benefits DHS benefit letters

Other required documentation

Team / Staff Relations Work collaboratively as a Mercy House team member with staff and volunteers to implement the mission and core values of the agency

Attend regular internal and external agency meetings

Participate as part of a team in planning and developing resident programs

Administration

Maintain accurate and up-to-date documentation for all clients, including:

Individual housing plans

Emergency plans

Case notes

Case files

Assessments

Call logs Housing Authority applications and recertifications

Assist with data collection for…