Dispatcher, Transportation

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What will your job look like?

In partnership with Kern Transit the Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involve daily communication and interaction with drivers and monitors (as applicable).Service:
Kern Transit

Location:

Bakersfield, CA Starting Pay Rate: $19.89

What You’ll Do (Essential Functions)
Assist with all phone call information and dispatching of rides

Organize and route trips based on schedule and location to ensure optimal performance

Provide assistance to drivers for directions to destinations

Assist drivers and transportation providers with problems or issues relating to scheduling

Establish and maintain effective communication with transportation providers

Report and record all incidents to the applicable manager

Document and report provider no shows or on-time-performance issues

Inform transportation providers of their next-days trips and any new trips that occur

Monitor radio, telephones and on-road provision of service for quality

Record time of departure, destination, and expected time of return

Provide feedback on drivers’ performance

What We’re Looking For (Knowledge, Skills & Abilities)
Excellent communication and interpersonal skills

Good organizational skills with attention to timeliness and details

Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills

Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications

Regular attendance is required

Qualifications

High School Diploma or G.E.D. equivalent

Must have 2 years’ experience in providing customer service1 year experience in providing one-on-one, daily, passenger service over the phone, handling a high volume of calls per day preferred2+ years in transportation routing, dispatching, and scheduling expertise preferred1 year experience working with the applicable transit scheduling system preferred

Knowledge of GPS and GIS systems preferred

Possess valid authorization to work in the United States Possess valid authorization to work in the United States Must pass criminal background check and investigation & Motor Vehicle Record check

What’s in it for you Health and Life Insurance Plans Dental and Vision Plans
401(k) with a company match

Paid Time Off and Holiday Pay Maternity/Paternity Leave Tuition Reimbursement Perks Discount Program Leadership Mentoring Opportunities Equal Opportunity

Employer:

MTM Transit is an equal opportunity employer. MTM Transit considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM Transit's People & Culture.#MTMTransit
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