Senior Banker, Bilingual Mandarin

Responsibilities

• Serving as the first point of contact for financial center clients
• Helping to uncover personal banking needs of both individual and small business clients
• Offering appropriate solutions and connecting clients to specialists
• Deepening client relationships through platform services
• Supporting clients with self-service or transactional activities
• Providing exceptional client care
• Proactively connecting with clients through outbound calls and conducting consistent follow-up routines

• Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment
• In lieu of one year of sales experience, has previously held the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I) or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America for a minimum of six months
• Enthusiastic, highly motivated self-starter with a strong work ethic
• Strong written and verbal communications skills
• Can communicate effectively and confidently and is comfortable engaging all clients (in-person and by phone)
• Bilingual in Mandarin