Purchasing Operations Associate - Bilingual English​/Mandarin

Pay Range: $25.00 – 30.00 per hour

With 30 years of experience in the wireless industry, Superior Communications has become the nation's largest manufacturer and distributor of wireless accessories with the broadest product offerings and services for all channels of distribution.

Superior Communications is looking for a Purchasing Operations Associate for our Baldwin Park, California location.

The Purchasing Operations Associate will support the Purchasing Team by owning daily vendor order/return follow-ups, maintaining accurate shipment and delivery data in the system, coordinating issue resolution (past‑due shipments, returns, NCMRs), and preparing standard reports to ensure smooth execution and visibility across internal stakeholders.

• Conduct daily follow‑ups on vendor Open Order Reports (OOR) to confirm shipment status, tracking details, and delivery timelines; update tracking and ETAs in the system to support planning for Warehouse, Customer Service, and Program teams
• Manage daily vendor return activities by securing RMA numbers, updating internal disposition statuses, arranging return shipments, and monitoring tracking through delivery; follow up on credit memos and reconcile discrepancies (quantity, condition, cost)
• Follow up with vendors and warehouse teams on past‑due shipments, obtain revised ETAs, and drive timely issue resolution; elevate risks to buyers as needed
• Coordinate with vendors and warehouse teams on NCMR‑related issues, ensuring timely vendor responses, corrective actions, and accurate updates to internal stakeholders
• Support new product launches by monitoring delivery status, flagging risks/delays, and escalating issues to buyers and management
• PO Support (as directed):
  Monitor supply/demand signals and, under buyer guidance, place purchase orders as needed to support ongoing sales, production, and customer requirements
• Prepare and distribute standard purchasing/operations reports for buyers and management, ensuring accuracy, clarity, and timely distribution
• Follow ISO/TL9000 requirements
• Perform other duties as assigned to support Purchasing and Operations execution

• 2+ years in purchasing support, supply chain admin, vendor coordination, freight forwarder coordination, or operations coordination
• Strong verbal and written communication skills to effectively coordinate internally and follow up with vendors, ensuring clear and accurate information exchange with urgency
• Bilingual English/Mandarin
• Excel proficiency (filters, pivots, lookups);
  Power Query/BI a plus
• Experience with ERP systems (Navision) preferred
• Familiarity with shipment tracking, RMAs/returns, and warehouse coordination preferred
• Problem‑solving skills to identify and assist the department in resolving any issues
• Must be detail‑oriented, organized and able to handle multiple priorities daily

This position has no supervisor responsibility

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Superior Communications will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodation is available for qualified individuals with disabilities throughout the subsequent application process.

This is largely a sedentary role; however, some light lifting is required. The role requires the ability to lift a 10‑pound box, open a box, and bend or stand as necessary.

This is a full‑time, on‑site position at our Baldwin Park, California location. Normal business days are Monday through Friday, work hours will be assigned in advance.

No travel is expected for this position.

We offer a great benefits package including Medical, Dental, Vision, Life, Disability, Paid Time Off, Holidays, and 401(k).

At Superior Communications we respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.