Supervisor, Medical Laboratory

Job Summary

Leads the development of applicable policies and procedures for audit and process improvement projects. Identifies an appropriate plan for correcting deviations from expected quality control results. Promotes the use of strategies to ensure that tests are performed properly and results are verified before being shared. Monitors the management of specimens to ensure they are collected and processed according to established time and quality standards.

Removes obstacles that prevent adherence to all requirements related to the recruitment, processing, testing, storage, and distribution of materials and samples. Researches, reports, and responds to technical and/or non-technical deficiencies in regulatory/accreditation inspection processes. Implements new testing methodologies, processes, and technology that have the potential to improve service, quality and/or efficiency. Leads the development and implementation of technical and/or non-technical training materials while coordinating training and/or training resources.

Participates in the evaluation of relevant personnel competency of all testing personnel on an ongoing basis and facilitating the resolution of proficiency testing concerns. Communicates needs and supports staff to address regulatory/accreditation changes and issues, inspection citations, current events, and trends relevant to services, quality, and training. Aligns efforts of cross-functional teams to proactively evaluate and improve technical and/or non-technical quality management systems.

• Recommends developmental opportunities for others; builds collaborative, cross‑functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes.
  
  Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.
• Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines;
  
  coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.
• Maintains testing and training standards by: leading the development and implementation of technical and/or non‑technical training materials while coordinating training and/or training resources; participating in the evaluation of relevant personnel competency of all testing personnel on an ongoing basis and facilitating the resolution of proficiency testing concerns; and aligning training needs with regular, in‑service, and competency training programs and completing own training.
• Maintains compliance and accreditation by: leading the team to follow policies and work instructions in alignment with applicable regulations, license requirements, accreditation standards, and inspection checklists pertaining to laboratories and facilities where testing is performed; removing obstacles that prevent adherence to all requirements related to the recruitment, processing, testing, storage, and distribution of materials and samples; researching, reporting, and responding to technical and/or non‑technical deficiencies in regulatory/accreditation inspection processes;
  
  leading the facilitation of the license renewal process for personnel licensure; and guiding the team to update technical and/or…