Service Coordinator

Unified Home Remodeling is a family-owned home improvement company proudly serving New York homeowners since 1989. We specialize in windows, doors, siding, roofing, and exterior remodeling.

Our reputation has been built on quality workmanship, honest service, and taking care of our customers long after the installation is complete. We're looking for someone who shares those values and wants to help deliver an outstanding customer experience.

We are seeking a highly organized, detail-oriented Service Coordinator to join our growing team.

This position plays a critical role in our daily operations by coordinating service appointments, communicating with customers, ordering materials, and ensuring warranty issues are handled efficiently from start to finish.

The ideal candidate enjoys multitasking, solving problems, communicating with customers, and working closely with multiple departments to keep projects moving forward.

• Schedule service and warranty appointments with homeowners
• Coordinate appointments with service technicians and sales representatives
• Schedule follow-up inspections when necessary
• Order materials required for service and warranty work
• Track material deliveries and ensure products arrive on time
• Communicate with manufacturers regarding warranty claims
• Keep customers informed throughout the service process
• Answer incoming customer calls and emails regarding service requests
• Create and maintain accurate service records
• Coordinate with installers, technicians, warehouse staff, and management
• Ensure all service work is completed in a timely manner
• Follow up with customers after service completion to confirm satisfaction
• Assist with general administrative duties as needed

• Excellent customer service and communication skills
• Strong organizational and time management abilities
• Ability to manage multiple projects simultaneously
• Detail-oriented with excellent follow-up skills
• Comfortable speaking with customers over the phone and through email
• Proficient with computers and Microsoft Office
• Ability to learn company software and scheduling systems
• Positive attitude and professional demeanor

• Scheduling or dispatching
• Administrative support
• Home improvement or construction industry experience
• Warranty or service department experience

Experience is preferred but we are willing to train the right person.

• 35-40 hours per week
• Monday through Friday
• Occasional Weekend availability as needed
• Competitive hourly pay
• Health, vision, and dental insurance
• 401(k) with a 4% company match
• Two weeks paid vacation, including one paid week between Christmas and New Year's
• Paid company holidays and weather-related closures
• Company bonuses
• Company parties and team events
• Supportive, family-oriented work environment
• Paid training
• Long-term career growth opportunities

At Unified Home Remodeling, we believe customer service doesn't end when the installation is complete. Our Service & Warranty Department is one of the most important parts of our company, and we're looking for someone who takes pride in helping customers and keeping operations running smoothly.

You'll work alongside a supportive team with opportunities to grow into management, operations, or other administrative roles as our company continues to expand.

• Multilingual abilities are highly desirable to serve diverse client needs effectively
• Strong sales aptitude to promote additional services or solutions where appropriate
• Bilingual proficiency in English and Spanish enhances communication with a broader client base
• Excellent customer service skills with experience in call center environments or customer support roles
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with strong computer skills for data entry and documentation
• Outstanding organizational skills to manage multiple schedules, appointments, and client records simultaneously
• Effective communication skills—both verbal and written—to convey information clearly and professionally
• Technical proficiency in using various software platforms for scheduling, data management, and analysis
• Experience in outbound calling to follow up on service requests or solicit feedback from clients
• Attention to detail in typing, documentation, and record keeping to ensure accuracy at all times