Key Holder: Baldwin Harbor

Job Details

Job Location:

BHC Baldwin Harbor – Baldwin Harbor, NY11510

Salary Range: $17.00 – $20.00 hourly

As a Key Holder, your focus is on the customer while maintaining inventory and operating efficiencies to ensure all customers receive high levels of service. This position prepares you for an assistant manager role and requires you to manage the store independently when scheduled as the manager on duty. The Key Holder leads the staff by maintaining the highest level of store standards and takes an active role in training staff, overseeing store openings and closings, and protecting store assets by following operational policies and procedures.

• Use the E.C.E.T. (Every Customer, Every Time) process with every customer interaction.
• Be customer ready whenever you are on the stage/sales floor.
• Recommend related items when appropriate and execute the S.A.L.E.S. process.
• Maintain awareness of all promotions and advertisements.
• Execute the daily operational goals and priorities assigned by store management.
• Assist in the training and development of peers.
• Actively participate in daily huddle meetings.
• Uphold merchandising and store cleanliness standards.
• Participate in processing new shipments and help keep the receiving and back‑stock area clean and organized.
• Greet every customer with eye contact wherever you are in the store.
• Know the proper way to answer the telephone.
• Remain alert for possible merchandise losses; protect all company assets and report missing or damaged merchandise to your supervisor.
• Advise store management of any pricing errors.
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, and keys.
• Ensure shipments are packed out properly and overstock is moved away.
• Partner with store management to coach staff on inventory management best practices.
• Help train the visual merchandiser to maintain and update plan‑ograms throughout the store.
• Review daily, using W.E.A.D. (Walk Every Aisle Daily), the appearance of in‑store and window displays and end caps, and oversee necessary changes to improve overall presentation.
• Monitor all store transfers and expedite outstanding transfers.
• Responsible for opening and closing the store and securing all store assets.
• Process damaged and defective goods promptly and accurately.
• Protect company assets by following loss‑prevention procedures and train staff on the same.
• Maintain a positive relationship with the store management team.
• Address all safety concerns immediately.
• Update management on the progress of the store and staff regularly.
• Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies, and foster a positive attitude toward Costello’s Ace Hardware.
• Ensure company/store policies and procedures are communicated and adhered to in a timely manner.

• Walking – Frequent; flat surfaces from point to point.
• Standing – Constant; all work performed on feet.
• Stooping – Frequent; to pick up cartons at floor level.
• Reaching – Frequent; to a height of 6 feet.
• Lifting – Frequent; up to 60lbs., up to 500 repetitions per hour, up to 4ft. high; must lift comfortably up to 25lbs.
• Hand Dexterity – Frequent; must be able to use at least one hand to operate register and complete paperwork.
• Pushing/Pulling – Frequent; move hand jacks from place to place.
• Carrying – Frequent; up to 50lbs. over 10ft., occasionally more.
• Climbing – Infrequent; stairs in storage rooms; ladders.
• Vision – Constant; read labels, recognize boxes, ensure safety.
• Hearing – Constant; respond to safety signals.

• Strong leadership skills.
• Ability to work in a fast‑paced, demanding environment.
• Excellent organization skills.
• Strong written and verbal communication skills.
• Must have reliable transportation.
• Must be willing to work in a team and independently.
• Sense of urgency and follow‑through are essential.
• Prior retail experience and prior management experience.

• Major Medical, Dental, Vision Insurance, Short Term Disability & Prescription Coverage for eligible employees.
• Flexible Spending Account (FSA).
• Dependent Care FSA.
• Generous Vacation Time.
• Personal Time.
• Six Paid Holidays.
• 401(k) Plan with company contribution.
• Generous employee discount programs.

Bellmore Home Center, Inc. d/b/a Costello’s Ace Hardware is an Equal Opportunity Employer.