Key Holder: Baldwin Harbor

Position Summary As a Key Holder, your focus is on the customer while maintaining inventory and operating efficiencies to ensure all customers are receiving high levels of customer service. This position is in preparation for an assistant manager position and will require managing the store independently when scheduled as the manager on duty. The Key Holder position provides leadership for the staff by maintaining the highest level of store standards.

In addition to responsibilities as a Sales Associate, the Key Holder position takes an active role in training staff, overseeing store openings and closings, and protecting the store assets by maintaining operational policies and procedures.

Job Functions Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction

Be customer ready whenever you are on the stage/sales floor

Recommend related items when appropriate and executes S.A.L.E.S. process

Maintain awareness of all promotions and advertisements

Execute the daily operational, day-to-day goals and priorities assigned by store management

Assist in the training and development of peers

Actively participate in daily huddle meetings

Uphold merchandising and store cleanliness standards

Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Greet every customer you make eye contact with, anywhere in the store

Know the proper way to answer the telephone

Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor

Advise store management of any pricing errors

Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, and keys Ensure all shipments are packed out in its proper home and all overstock is away Partnering with store management, coach all store staff on inventory management best practices as they apply to each persons job duties

Partnering with store management help to train visual merchandiser(s) to maintain and update plan-o-grams throughout the store

Review daily, W.E.A.D. (Walk Every Aisle Daily), appearance of in-store and window displays and end caps and oversee necessary changes to improve overall presentation

Monitor all store transfers and expedite all outstanding transfers

Responsible for opening and closing the store and securing all store assets

Process damaged and defective goods in a timely and accurate manner

Protect company assets by following all loss prevention procedures; train staff on same Maintain an open and positive relationship with store management team Address all safety concerns immediately

Update store management team about the progress of the store and staff on a regular basis

Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costellos Ace Hardware Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly

Physical Requirements Essential Physical Ability Frequency Requirement Walking Frequent Flat  surfaces from point to point

Standing Constant All  work performed on feet

Sitting None Stooping Frequent To  pick up cartons at floor level

Reaching Frequent To  a height of 6 feet

Lifting Frequent Up  to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably

Hand Dexterity Frequent Must  be able to use at least one hand to operate register and complete paperwork

Pushing/Pulling Frequent Move  hand jacks from place to place

Carrying Frequent Up  to 50 lbs., up to 10 feet, occasionally more

Climbing

In-frequent

Stairs in storage rooms; ladders

Vision Constant Read  labels, recognize boxes, safety in working

Hearing Constant Safety  Signals Qualifications Other  Requirements:

Strong leadership skills

Ability to work in a fast-paced, demanding environment

Excellent organization skills

Strong written and verbal skills

Must have reliable transportation

Must be willing to work in a team, as well as independently

Sense of urgency and follow through are essential

Prior work experience in a retail environment and prior management experience.

Costello’s offers competitive wages and benefits, including:

Major Medical, Dental, Vision Insurance, Short Term Disability & Prescription Coverage for Eligible Employees Flexible Spending Account “FSA”Dependent Care FSAGenerous Vacation Time Personal Time6 Paid Holidays
401(k) Plan Company Contribution to Retirement Savings Plan Generous employee discount programs.

Bellmore Home Center, Inc. d/b/a Costello's Ace Hardware is an Equal opportunity Employer
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