Reception Manager

Killeavy Castle Estate is a four star luxury estate set in the heart of Slieve Gullion, County Armagh. The Estate features a fully restored 19th-century castle, a 45 bedroom hotel, three self catering residences and a variety of dining, spa, wedding and event facilities.

Gullion Brasserie is the estates on site restaurant where guests can dine the finest farm-to-fork ingredients in the relaxed brasserie setting, boasting only the best of the seasons flavours. Guests can enjoy signature cocktails and special serves in Calliagh Berra Bar, where live music plays every weekend.

Surrounding the estate,
guests can enjoy diverse experiences such as foraging, forest walks, cycling, and exploring a working farm and gardens. Committed to sustainability, the Estate prides itself on offering the highest standard of eco-luxury, for guests staying on the island of Ireland.

This is a full-time, on-site role at Killeavy Castle Estate.

The Reception Manager will oversee smooth front-of-house operations, including managing receptionist duties, coordinating schedules, and ensuring exceptional customer service. The role involves supervising and mentoring the reception team, handling guest inquiries and complaints, managing bookings and reservations, and maintaining the highest standards of organisation and efficiency.

• Maintain the highest degree of service across front office operations
• Extensive knowledge of the Hotsoft PMS platform
• Manage front office team, ensuring staff provide a professional and warm welcome to all guests
• Conduct training with front office staff on an ongoing basis
• Collate and deliver accurate reports on all aspects of reception on request from senior management
• Actively manage and develop the Reception team including the day and night porterage department
• To have a thorough understanding of all requirements of the check in/out process (confirm booking, length of stay, packages, etc.)
• Handle all guest enquiries and complaints in a professional manner
• Ensure all cash, guest charges, floats and till procedures are carried out in accordance with company policy
• Prepare weekly team rosters
• Company pension
• On-site parking
• Relocation assistance

Applications will close on Monday 16 February at 12pm.

All CV's should be sent to: