Collections Specialist

Description

We are looking for a Collections Specialist to join a organization in Baltimore, Maryland. This contract opportunity with potential for a permanent position is ideal for someone who brings strong business-to-business collections experience and a customer-centered approach to resolving receivables issues. The role supports accounts receivable activities connected to newly onboarded clients and acquired accounts, with a focus on accurate billing, timely payment resolution, and a smooth post-invoice experience.

You will work closely with internal partners to remove payment obstacles, strengthen account transitions, and help improve overall collection outcomes.

Responsibilities:

- Oversee a portfolio of receivables related to customer accounts, ensuring outstanding balances are addressed efficiently.

- Communicate with customers by phone and other channels to discuss delinquent invoices, clarify account concerns, and guide issues toward resolution with professionalism.

- Arrange and record payment plans or negotiated settlements when appropriate, balancing collection goals with a positive customer experience.

- Investigate billing disputes, legacy account concerns, and other barriers to payment, then drive follow-up actions to support timely collections.

- Maintain detailed records of customer interactions, commitments, dispute activity, and resolution steps within internal receivables and CRM systems.

- Support unapplied cash research by identifying unmatched payments and coordinating with internal stakeholders to reconcile account activity.

- Escalate complex or high-risk accounts with clear documentation, status updates, and practical recommendations for next steps.

- Share observations from account activity to help improve onboarding practices, billing accuracy, and future accounts receivable performance.

Requirements

- At least 2 years of experience in commercial collections, credit and collections, or business-to-business accounts receivable.

- Working knowledge of billing processes, collections activity, and the broader contract-to-cash lifecycle.

- Proficiency with Microsoft Office and experience using accounts receivable or customer management platforms.

- Strong verbal and written communication skills with the ability to manage customer conversations effectively.

- Ability to stay organized, prioritize a high-volume workload, and maintain accurate account documentation.

- Demonstrated success building cooperative working relationships and influencing resolution across customers and internal teams.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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