Associate Director of Inmate Grievances

Introduction

If you are looking for an exciting career with great benefits, pension, generous leave, competitive salary, and the opportunity for advancement and professional growth, apply to join the DPSCS team today! The Department of Public Safety and Correctional Services (DPSCS) is seeking dedicated candidates to fill important roles within our department. We are one of the largest departments in Maryland with over 9,000 employees and a budget of more than $1 billion.

In order to fulfill our mission of promoting safety, we have increased security at our institutions while leading the way in innovative restorative justice projects that will help offenders reintegrate into society upon release. As a member of the DPSCS team, you can have a fulfilling career, while also enjoying a wide range of benefits such as medical and dental coverage, paid time off (i.e. vacation, sick leave), becoming vested in the State pension, supplemental retirement options, and even joining the Maryland State Employees Credit Union.

GRADE

ASTD 15

LOCATION OF POSITION

Baltimore City 6776 Reisterstown Road Baltimore, MD 21215

POSITION DUTIES

This position is the Associate Director of the Inmate Grievance Office (IGO) serving as the statutory designee authorized to conduct preliminary review of new grievances and acting on behalf of the Deputy Director in his/her absence in all matters regarding the administration, management, and operation of the agency. This position also coordinates and monitors the daily functions of the agency office and line personnel.

In the absence of the Deputy Director, this position will respond directly to the Secretary and Deputy Secretary of the Department of Public Safety and Correctional Services.  Monitors workflow of the clerical staff,  assesses work priorities and re-distributes work as deemed necessary. Carries  out data entry of various casefile data when staffing shortages warrant.  Revises clerical procedures as needed or required.  

Formulates statistical report. Analyzes data  and produces a monthly statistical report of IGO cases which is utilized by the  Executive Director when preparing the agency's monthly activity report for the  Secretary of DPSCS.  As the agency's coordinator with the  Department's Information Technology and Communications Division (ITCD)  regarding the IGO Case Tracking System, monitors/supervises the use of the  system by IGO staff.

This position is the first contact when the IGO staff have  a problem with the Case Tracking System.  As Property Officer,  reconciles yearly inventory of all office equipment and computers and computer  software as requested by DPSCS and ITCD.

MINIMUM QUALIFICATIONS

Education:

Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:

Three years of administrative staff or professional work.  Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to twoyears of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from a college or universityfor the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

 Experience conducting preliminary reviews of grievances  or administrative complaints.  Experience coordinating and monitoring daily office  functions to ensure efficiency and compliance.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.  

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.…