Receptionist - Gilchrist

Under direct supervision and/or according to detailed instructions, policies and procedures, greets and receives visitors and Gilchrist employees and the general public and refers same to appropriate staff members or department. Utilizes the Open Scape Contact Center Client Desktop application to answer telephone and system callbacks. Take and relay messages. Receives mail, UPS, Fedex and other deliveries. Sorts and distributes mail and notifies staff of deliveries and assists in delivery of packages to employees.

Stocks Office supplies and monitors copier/printer and mail machine supplies. Responsible for organization of mailroom.

Education:

High School Diploma Licensures/

Certifications:

Not Applicable

Experience:

Not Applicable

Skills:

Customer service experience utilizing a patient and cheerful disposition and willingness to assist visitors, patients & families, general public and all levels of the organization in person and via phone.

Excellent verbal and written communication skills.

Ability to type tables and forms

Skill in data analysis and interpretation

Experience with an electronic medical record (EPIC preferred)
Excellent Microsoft Office:
Word, Outlook & Excel Electronic E-mail and scheduling system (Outlook preferred)

Principal Duties and Responsibilities:

Greets visitors and Gilchrist employees to office. Determines nature of business and provides appropriate information, referring to appropriate staff members or department. Assists Office Assistant with distribution of items and/or packages to appropriate staff.

Answers visitors' and employees' questions, based on knowledge of Gilchrist and department organization and policies, and notifies supervisor of difficult situations.

Performs various related clerical duties including but not limited to: typing tables and forms; filing; opening, distributing and/or collecting mail; photocopying; scanning, maintaining logs of items such as deliveries or routine information received in the office; posting transactions and information into computer and performing simple routine calculations (addition and subtraction) such as totaling items in columns on logs.

Utilizes the Open Scape Contact Center Client Desktop application to answer telephone and system callbacks. Take and relay messages. Provides approved information to callers and records and transmits messages based on HIPAA protocols.

Utilizes EPIC as a resource to:o Identify Interdisciplinary Team providing care for persons cared for by Gilchrist,o Identify Health Care Decision Maker of persons cared for by Gilchristo Provide appropriate team members of cards, letters and notes of gratitude received from families and friends of patients.

Maintains work area and Mail Room in a clean and orderly condition.

Other duties as assigned to assist other departments with clerical duties. Also assists with organization events, as needed.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

Treats others with fairness, kindness, and respect for personal dignity and privacy

Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

Meets and/or exceeds customer expectations

Actively pursues learning and self-development

Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

Sets a positive, professional example for others

Takes ownership of problems and does what is needed to solve them Appropriately plans and utilizes required resources for various job duties

Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

Works cooperatively and collaboratively with others for the success of the team Addresses and resolves conflict in a positive way Seeks out the ideas of others to reach the best solutions

Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

Demonstrates…