ILEAD: Residence Operations Assistant, Student Worker

Position: iLEAD: Residence Life Operations Assistant, Student Worker
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General purpose:
The Operations Assistant is a student employee within the Residence Life Department at the Maryland Institute College of Art. The Operations Assistant (OA) supports Housing Operations professional staff with daily front desk operations, administrative tasks, and departmental projects. The OA assists with maintaining housing-related systems and records, provides customer service to residents and campus partners, and supports operational processes during peak periods such as residence hall openings and closings.

The Operations Assistant works under the supervision of the Housing Operations Coordinator.

Summary of

Essential Functions:

* Serve as the primary front desk representative for the Office of Residence Life.

* Provide high-quality customer service to residents, guests, and campus partners.

* Support the daily administrative and operational functions of Housing Operations.

* Assist with residence hall openings, closings, and key-related processes.

* Support departmental communications, records management, and operational projects.

* Represent the Office of Residence Life during peak operational periods and special events.

Essential Duties & Responsibilities:

Front Desk & Resident Services

* Greet all visitors to the Office of Residence Life in a professional and welcoming manner.

* Answer incoming phone calls, respond to general inquiries, and route calls to appropriate staff.

* Take, document, and distribute accurate messages.

* Receive and distribute inter-campus mail.

* Maintain an organized, clean, and professional front desk and shared office spaces.

* Understand office staffing structure and departmental roles in order to provide accurate referrals.

Key Management & Access Support

* Perform key-related tasks, including lock-outs, key distribution, and key audits, in accordance with departmental procedures.

Housing Operations & Administrative Support

* Assist the Housing Operations Coordinator with administrative responsibilities, including website audits, communications, and seasonal updates.

* Assist with the management and maintenance of student housing records in eRezLife.

* Serve as a testing student user and auditor within eRezLife systems.

* Create documents, communications, and marketing materials relevant to the Office of Residence Life.

* Assist with Housing Operations marketing efforts and seasonal postings within residence halls.

* Assist with the maintenance of the residence hall showroom used for campus tours.

Departmental Projects & Operational Coverage

* Participate in assigned departmental projects and initiatives.

* Assist with the planning and execution of Housing Operations programming and events.

* Provide front desk coverage during peak times, staff absences, and high-traffic periods.

* Present for residence hall openings and closings, including early arrival and late departure as required for training and operational needs.

* Perform other duties as assigned by the Housing Operations Coordinator, Assistant Director of Central Operations, or Director of Residence Life.

Knowledge, Skills, and Abilities

* Basic understanding of customer service expectations in an office or front desk setting, or willingness to learn.

* Familiarity with campus housing, residence life, or student services operations, or the ability to learn departmental policies and procedures.

* Ability to communicate clearly and professionally with residents, guests, and staff in person and by phone.

* Ability to work effectively as part of a team of student employees and professional staff.

* Basic organizational skills, attention to detail, and ability to follow established procedures.

* Reliability, punctuality, and ability to maintain confidentiality when handling student information.

* Ability to use or learn standard office technology and campus systems (e.g., email, databases, scheduling or housing platforms).

* Ability to work as a part of a mixed team of students and professional staff

Minimum qualifications:

* Must be a currently enrolled full-time student at MICA.

* Must be able to work scheduled shifts during office hours (Monday-Friday 9:00am-4:30pm)

* Prior experience in a customer service, front desk, or office support role preferred but not required

Reporting to this position: N/A

Conditions of Employment:

* Must be able to arrive to campus early to attend mandatory training sessions prior to the start of each semester

* Must be able to attend weekly staff meetings (Wednesdays 2:30pm-3:45pm)

* Required to work during the opening and closing of the residence halls each semester

Physical demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable…